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EFFECTIVE
IMPLEMENTATION OF ORGANIZATIONAL POLICIES AND PROCEDURE IN NIGERIA BUSINESS
ABSTRACT
In all business enterprise, the role of effective
implementation of organizational policies and performance is very important and
can never be over emphasized and to achieve this goal, target and objective it
is beckoned on the design of managers who do not sit there as a ceremonial
heads rather they have role f implementing the organic functions of management
in today’s dynamic and competitive business environment in Nigeria. This work
in design to expose and aid the serious minded. Managers to be adequately
equipped to face the challenges ahead as future management practitioners in
business. And when adequate implementation of policies and procedures is not
there business worldwide will be greatly affected.
In generally data needed to achieve the objective of the
study. Cross – sectional survey was used. Questionnaire was used as the major
instrument for primary data collection. The broaden the researchers’ depth of
knowledge in the study area, the research embark on review of related literatures with data
down from secondary source. Data generated in the study was presented on
frequency tables and analysed using simple percentages while the hypothesis
were tested with Z test.
It was found at the end of the research work that most
organizations cannot get the best out their workers or reach to their option
goal, target and objectives because of poor implementation of organizational
policies and procedures in Nigeria business, workers are not allowed to join in
decision making that concern them.
From the findings existence of these policies and procedures
in one thing, awareness and utilization, implementation on the part of the
employees becomes another thing and if not taken care of it will greatly affect
the whole thing as far as business is concern. Some of the policies and
procedures are not in time with present technology, may of the branches are
still manual at this time, when war is survival of the fittest in the banking
industry. Changes in technology, necessitate changes in policies.
Finally, effective organizational policies and procedure must
be more sensitive to customer and also in order to up grade the workforce with
exquisite training and motivation so as to reunion a winner or achieve a set
objective which is the main target.
CHAPTER ONE
1.1 GENERAL
BACKGROUND OF THE STUDY
Effective implementation of organizational policies and
procedure in Nigeria business encourages delegation of decision-making to
business managers who do not sit there just as a ceremonial heads rather, they
have role of implementation the organic functions of management in today’s
dynamic and competitive business environment in Nigeria. This research work is
designed to expose and aid the serious minded managers to be adequately
equipped to face the challenges ahead as future management practitioners in
business.
Good policies provides definite and clear direction by top
management and at the same time allow subordinates to make their decision with
clearly stated limits. The usual sources of policies and procedures in Nigeria
business is embedded on managers and it is pertinent to note that for a
business to retain it’s position as a growing concern” entity, it is imperative that managers
formulate policies, plan and strategies and also implement those plan
effectively for the continued growth and survival of the business enterprise.
This is a major aspect of a task facing managers especially in modern complex
business situation. Therefore, today’s managers must take into consideration
the following measures for effective implementation of organizational policies
and procedure in Nigeria business.
They must specifically take into account the forces and
trends such as environmental, economic, political, sociological, psychological,
technology, legal and ethnical factors while formulating the policies that can
facilitate the accomplishment of the over all objectives and goals of the
business in questions. Of course, if a policy has been formulated but has not
been carried out or implemented into action, it cannot be effective since it
has not come to the attention of the employees, but it runs the risk of being
over looked or misinterpreted, but according to, Akpala 1990, he said that
written policies are more precise and less prove to misunderstanding.
For effective implementation of organizational policies and
procedures in Nigeria business to be properly executed the laid down rules
guiding the organization must fellow.
Procedure on the other hand can be stated as the system that
describes in details the action to be taken to accomplish a set objective in
business which is the main target that leads to effective implementation of
policies and procedures emphasis more in details while policies concentrate on
the basic general approaches. A policy in therefore a guide for making
decision. Thus, according to Akpada, he simply defined policy as guidelines to managerial actions, while
Coventry and Baker (1985), defines policies as guideline laid down in general or
specific terms to make organizations to reach the expected target or
objectives.
1.2 STATEMENT OF
THE PROBLEM
The phenomenon of not according manpower development the
appropriate and regular training, and provision of desired incentives such as
paying appreciably for overtime, outside duties, and other allowances as
designated will certainly affect the performance of employees in the course of
implementing organizational policies and procedures in Nigeria business.
Alluded to that is irregular payment of salary
and promotions, and considering the workers as human beings and not as
machines will definitely constitute friction in implementing those policies
needed for effective business environment and adversely effect standards.
1.3 PURPOSE OF THE
STUDY
This study will seek to identify the implications of freedom
of action and the operating level on effective implementation of the
organizational policies and procedures in Nigeria business.
Our case study will be First Bank of Nigeria Plc, which is a
nation-wide bank including rural branches. We shall measure implementation or
control effectives existing in the bank with respect to certain principles and
safeguards which must be incorporated in any control system as far as business
in Nigeria are concerned. Viz:
· To
identify whether the system have
objectives which are realistic and well designed procedures;
· To ascertain
of the system have a sound organizational structure and well designed
procedures;
· To find out if
each manager in the organization is given an opportunity to contribution
towards the formulation of policies for which, he will be held accountability
and,
· To determine,
if he is given and feedback to let him assess his actual performance with
reference to progress of business operations.
1.4 SCOPE OF THE
STUDY
In a nutshell, the coverage of this study deals with the
impact of organizational policies and procedures in Nigeria business with First
Bank Nigeria Plc as case study. The
research will examine the operations of the bank considering the services
rendered and it’s cost effectiveness. The infrastructure development and it’s
level of growth towards today’s dynamic and competitive business environment
will be ascertained.
Lastly, in the course of this research work, the human
resources development meeting up with modern complex business climate.
1.5 LIMITATIONS
Sequel to time factor and financial constraints, the
researcher restrict the study to First Bank Nigeria Plc within Enugu metropolis
and selected branches within the state. The researcher was limited only to the
operational services of the bank because of the above reasons.
1.6 RESEARCH
QUESTION
The research questions for this study are as follow:
(1) What
influence has the effective implementation of organizational policies and procedure
in Nigeria business on improving the services of Firs Bank Nigeria Plc?
(2) How has
it increased the volume of deposits in the Bank?
(3) Has it
reduced the cost of services in the Bank?
(4) How as
it helped in today’s environment?
(5) What
impact has it had an managers especially in a modern complex business situation
and on their subordinates?
1.7 RESEARCH
HYPOTHESIS
Ho: All cadres of
workers in FBN Plc are not involved in effective implementation of
organizational policies and procedures in Nigeria businesses.
HI: All cadres of
workers in FBN Plc are not involved in effective implementation of
organizational policies in Nigeria businesses.
1.8 SIGNIFICANCE OF
THE STUDY
The effective implementation of organizational policies and
procedures in Nigeria business should help effective managers to maintain or
reach a set objective in the business world. The study is very timely,
especially today that all hands are on deck to enhance business in Nigeria
because of the dynamic and competitive business environment. We are in and as
such, this research work is designed to expose and aid the services minded
managers ahead as future management practitioners in business.
For effective implementation of organization policies and
procedures in Nigeria business ie:
(a)
Effective strategic planning
(b)
Effective management
(c)
Operational control
Effective implementation of policies in business is the
process by which managers makes sure that resources are obtained since the
expected rules and regulations are implemented and executed, there’s no way the
required resource without be obtained.
It is necessary to work according to organizational policies
in business ventures so as not to go contrary which man affect the business
rather the business will attain its equilibrium point.
1.9 DEFINITION OF
TERMS
Assess……………………. Weigh and appraise
Regulate ………………. To adjust, to return, to predetermine course
Performance…………. the
act of doing work
Result ……………….. The
outcome of performance
Procedures…………… The
way work is done
Efficiency ……………
Resource inputs into a process to produce the optimum amount of output
Effectiveness…………
Resource used to achieve the desired ends
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