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EFFECTIVE COMMUNICATION
AS A TOOL FOR GOOD MANAGEMENT
ABSTRACT
This study is the effective communication as a tool for good
management in sharpening the skills, knowledge and attitude of employees to
make them contribute effectively towards the attainment of organizational goal.
Effective communication makes management or organization to
boost the overall productivity and efficiency of their organization.
Effective communication makes workers to communicate
effectively or work hard in organization.
With respect to the foregoing, this study is undertaken with
the aim to promote effective communication.
This work comprised of three chapters. Introduction occupies
chapter one, which also contain the background of the subject matter, problems
associated with the subject matter, problem that will be concerned with, and
the importance of the studying the area.
Chapter two is the literature review. It also treats the
origin of study and the different methods of studying the problems.
The last chapter is chapter three, the conclusion it
comprises data presentation, which shows tastes containing the effective of
communication as a tool for management.
Finally, there are references at the end of each chapter.
This is done with the intension to keep with the ethical rule in researching
that is giving credit to whom it belongs.
1.0 INTRODUCTION CHAPTER ONE
The term communication means different things to different
people. Some can expand its meaning to include the equipment used in the
passing of information like telegram, telephone, television etc. Others can
take it to mean the communication system in the organization such as grapevine
compliant box, grievance procedure and the formal chain of command.
Communication function according to Koontz, O.Donnel and
Weihrich can also be said to the means by which social inputs are fed into
social system, behaviour modified, change effect information made productive
and goals are achieved at the end.
The word “management” means getting things done through
others. Any manager leader or organizer of any activity where there are more
than one participant have to communicate his/her ideas to others to enable them
achieve the organization’s objective.
People can communicate to each other through verbal and
non-verbal means. In verbal communication it involves written communication
comprising letters, reports, memo etc while non-verbal communication includes
gestures, postures, artifacts, touching etc. There are several forms of
language such as human
language, computer language etc but for research language
will only be regard as words both written and spoken. Different tribes have
different languages unicate from morning to night. If one cannot communicate,
one cannot manage people in any sense of it, this means that man is a
communicating animal. An organization needs to maintain contact with the world
and this can only be done through communication. This means that it is the most
important human survival skill.
1.1 BACKGROUND OF
THE STUDY
The personal and organizational objectives of an organization
are impossible without communication and can only be partially achieve by
chance if communication is ineffective. This problem of communication can be
traced back to the creation. In the old testament of the
Bible God change the individual languages of the builders of
tower of Babel, as a result they failed to achieve the
objective because they could no longer communicate with each
other. And the lord said, “behold they are one people and they have all one
language and this
Is only the beginning of what they will do and nothing that
the propose to do will now be impossible for them, come let us go down and
there confuse their language, that they may not understood one another’s
speech”. First bank regional Headquarters Enugu have been in the banking for
about hundred years. This does not mean things have been going smoothly for the
industry.
It is still face with
some business problems and which implies that the sender of an idea should use
the language that could be understood by receiver communication only take place
when the receiver understood and decides the message given by the sender.
Experts have shown that the percentage of time allocated to communication is
very high ranging from 75% to 90% of our working hours. Five percent in writing
ten percent in reading, thirty-five percent in talking while fifty-five percent
is spent in listening. We can therefore point out that poor communication is
one of the basis organization problems. Effective communication in an
organization breads motivation and high morale on employee which increases
productivity and profitability which are the major objective of any
organization.
Communication is of great importance in dealing with the
human factors throughout his stay in the organization starting from the
recruitment stage to the retirement stage. It relates managerial function to
both internal and external environment. In any organization every system must
have the ability of interacting with its sub-system if they are to achieve
their aims communication is the only solution to this because it provides
information that guides the system towards organizational goal accomplishment.
Communication should be realized as an inseparable aspect of
human existence because people ineffective communication cannot be excluded if
this communication system is not looked into the organization is likely to face
serious problem in future. A proper looks into this communication system is
relevant to enable it face the modern challenges of technology and competitions
on its way to growth and survival. This employees of the company come from
different parts of the country which means that they have diverse language
ethnics social and cultural backgrounds which have the ability of acting as
barrier to effective communication.
However on how poor communication affects specific
corporation like first bank
are rare to be found. The peculiar problems of this
corporation have not been identified. This project attempts to review some of
the general problems with special reference to how they affect first bank and
suggest suitable strategies for improving the communication system in the firm.
1.2 PROBLEM ASSOCIATED
WITH THE SUBJECT MATTER
Communication plays a variable role in the efficient
management of organization. Most organization does not recognize this, thereby
they tend to underrate the effect of effective communication in organizations.
It is quite difficult to ascertain the causes of ineffective.
communication in organization. This research tends to find
out whether ineffective communication in first bank is caused by the
communication flow that is the down words (supervior to subordinate) up words
(subordinate to superior) in the organization or whether it is caused semantic
problem.
For communication to also play an important role, there will
be a good decision making body and this write up then tends to relate to us how
decisions are made and carried out between the manager and their subordinate.
1.3 PURPOSE OF
THE STUDY.
This research aims at investigation some aspect of
communication as they affect first bank regional headquarters Enugu.
Other purpose of the study includes:
1. To ascertain the
communication system operative in this organization.
2. To Asses the
relationship between the formal and informal communication linkages as obtained
in the day to day running of the firm.
3. To determine and
evaluate the various problems
Militating against effective communication at different
levels of the organization.
1.4 IMPORTANCE
OF STUDING THE AREA
The research hopes that after this study management will see
communication as a vital tools in the organization and also that ineffective
communication can sold up an organization. Management will also see that
communication has an important role to play on works products. This research
believes that if the recommendations given in this project are acceptable there
will be effective communication and productivity will be high.
1.5 DEFINITION
OF IMPORTANT TERMS.
a. COMMUNICATION: The
exchange of ideas, information order etc from the sender and the understanding
of the message by the receiver.
b. DYADIC
COMMUNICATION: The exchange of communication between two people.
c. COMMUNICATION OVER
LOAD: Receiving more information than one can adequately process.
d. SEMANTICS: The
branch of linguistics concerned with studying the meanings of words and
sentence.
e. BY-PASSING: Giving
of different meanings by the sender and receiver of a message to the words and
symbols that are used in communication.
f. MESSAGE: This is
a piece of news or a request sent to secondary. It could be in the form of
spoken words, written words or physical gestures.
g. CHANNEL OR MEDIA:
This is any way by which news, ideas, etc may travel.
h. DECODING: Attaching
a meaning to a message, that is received.
i. ENCODING: The
translation of thoughts or idea in the form that be understood by the receiver
in the senders mind.
j. RESPONSE: this is
the reaction of an individual or receiver to the stimulus because of his
understanding of the message from the sender
k. GRAPEVINCE:
Informal communication channels in an organization.
l. GRAPEVINE: Informal communication channels in an
organization.
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