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THE IMPACT OF QUALITY CONTROL ON ORGANIZATIONAL
PERFORMANCE IN PEUGEOT AUTOMOBILE NIGERIA PLC
CHAPTER ONE
INTRODUCTION
1.0
BACKGROPUND
OF THE STUDY
The
ultimate or core aim of an organization in this world today with the level of
competition is to maximize profit and the satisfaction of consumers need
through quality product irrespective of competitors and this can be achieved by
quality control in an organization.
Quality
is concerned with fitness or proper quality of product and it also goes with it
price and delivery quality control takes this form of fitting standard quality,
according to specification delivery and to schedule, the process through which
the establish and need standard is commonly call “control series” this process
consist of university accepted series of steps applied to problems quality to
follows:
i.
Choosing the control subject that is
selecting what is to be regulated.
ii.
Selecting a standard values that is
specifying the quality characteristics
iii.
Creating sourcing services which can
measure these characteristic in terms of unit of measure
iv.
Interpretation the difference between
actual and standard decision making and acting on the difference.
When
the universal regulatory process as in the above is applied to problem of
product quality.
It
is often called “quality control” quality control have many definition such as.
Quality
control is an attempt to identify and analyze weakness in product and decide on
how best it is to decide with those problem or weakness so that the
organization will grow.
Sometimes,
the problem with a product is not that it fails to perform to specification but
rather that it does not offer any significant advantage over competitors
products already in the market.
Organization
may have employees that are able and having appropriate equipment that leads to
the increase in productivity yet sales falls below. Expectation the missing
factors in many cases is the lack of effective quality control model in the
organization.
A
manager in any organization needs to have technical knowledge and competence
about their product and best control model to be adopted and the best way of
handling them effectively.
1.1 STATEMENT OF THE PROBLEM
Quality
control cannot be ignored if meaningful goals and objectives are expected to be
achieved.
Quality
must be control as well as all other resources use in ensuring quality product.
Currently Nigeria major problems in quality control is the use of outdated or
inappropriate technology and lack of managerial experience is another problem
facing quality control.
The
success of our present day industries depends on how to manage our resources
and to enhance growth and development for the success of industrialization to
this end this research is preoccupied Peugeot automobile (Nig.) Kaduna.
1.2 BACKGROUND OF THE ORGANIZATION
The
initiative to establish Peugeot automobile Nigeria limited was taken by the
federal military government under the leadership of General Yakubu Gowon. The
idea was concretized on October, 6, 1969 when the government invited 16 reputable
vehicle manufacturing companies in the world to establish a vehicle assembly
plant in the country.
Twelve
years before the initiative was taken Peugeot cars make their first entry into
Nigeria when individual imported about 100 units of the cars soon become
popular due to their legendary reliability and suitability to Nigeria road
conditions. The demand for Peugeot cars in Nigeria rose sharply again in the
1960s with the further introduction of the Peugeot 404 model with the high
demand of Peugeot product which was a mark of acceptability. It was therefore,
not surprising when in may 7, 1971, Automobile Peugeot of France proposal was
selected out of those tendered by 16 various vehicle manufacturers.
Peugeot
automobile Nigeria limited, PAN was incorporated in December 15, 1972 as
limited liability company with an authorized share capital of three million
Naira. Twenty seven months after incorporation, the head of state commissioned
the assembly plant on march 14, 1975, and through full operations had commenced
on march 2, 1975.
1.3 OBJECTIVE OF THE STUDY
i.
To look into the process of quality
control in the manufacturing organization
ii.
To find out the possible causes of
low quality of the organizational product
iii.
To know the systems of correction of
quality defect of companies and suggestion and recommendation.
iv.
To reduce over dependence on import
in Peugeot Automobile Nigeria company.
1.4 SIGNIFICANCE OF THE STUDY
The
significance of quality control in the production systems cannot be over
emphasized more so, in a competitive environment such as Nigeria, it is
imperative for firms to emphasis quality control to enjoy competitive leverages
so that their product could compete favourably with the imported goods.
However,
the attitudes of Nigeria manufacturing towards quality control are less
encouraging. This is evidence in poor quality products. They do not make
available to consumer or consumers it is then store of inverse importance to
the manufacture as the study has the
overall objectives at attaining suggestion which they can effectively handle
the challenges of quality control measure in their production activities.
1.5 RESEARCH QUESTIONS
i.
What are the processes of quality
control in the manufacturing organization?
ii.
What are the causes of low quality
product in the organization?
iii.
What are the system involved in
correcting quality defect of the companies?
iv.
In what way can over dependency on
import be reduce in Peugeot Automobile Nigeria Limited?
1.6 SCOPE
OF THE STUDY
Quality
control management as chosen as a topic of relevant to the manufacturing
industry in Nigeria. Although quality control management is an activity
relevant to all business organization and employees of the manufacturing
sectors. The research is restricted to the study of quality control management
on organizational performance.
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