THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE (A CASE STUDY OF NB PLC-ENUGU)
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THE EFFECTS OF MODERN
COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE (A CASE STUDY OF NB
PLC-ENUGU)
ABSTRACT
The core objective of this study is to identify the effect of
modern communication equipment on secretarial performances in some manufacturing
firms especially NB Plc-Enugu. This
study comprises of fire chapter and each
chapter is elaborate and explicit on the subject matter. However, nine research questions were formulated in the study and
the researcher made use of percentages to analyse the data collected.
The data for
this study was gathered through the use of interview guide, questionnaire few
books on the topic, and past studies directly related to the study.
It is inferred from the study that a secretary
cannot really perform effectively and efficiently without the use of modern
communication equipment and as the case may be, office equipment has been
developing since seventeenth century until now.
This study is
intended to find out the modern office communication equipment in use in
manufacturing firms, the job efficiency on the part of the secretary with the
use of these equipment, the job satisfaction they give to secretaries, the
challenges they pose, the problem encountered by secretaries on the usage and
how far they have helped in enhancing the secretaries efficiency in the
organization.
Finally, five manufacturing firms based in EnuguState of
Nigeria were selected for this study, while the population of this study
comprises 60 secretaries and 40 Boss making it a total of 100 respondents used
in this study.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Table of contents
Abstract
Chapter one
1.0
Introduction
1.1 Background of
the study
1.2 Statement of
the problem
1.3 The objective
or purpose of the study
1.4 Delimitation of
the study
1.5 Research
questions
1.6 Significance of
the study
Chapter two
2.0 Review of
related literature
2.1 Introduction of
office automation
2.2 The reasons for
moderns communication
Office equipment
2.3 Modern
communication equipments compared
With the old equipment in secretarial field
2.4 Problems
secretaries encounter in the use of these
Modern communication office equipmen
2.5
Summaries
Chapter three
3.0 Methodologie
3.1 Research
Design
3.2 Area of
Study
3.3
Population of the study
3.4 Sample
and Sampling Procedure
3.5 Instrument for the Data Collection
3.6
Validation of the Research Instrument
3.7 Method
of Administration of the Research Instrument
CHAPTER FOUR
4.0 Data Presentation and Results
4.1 Introduction
4.2 Analysis of Data
CHAPTER FIVE
5.0 Discussion, Implication; Recommendation
5.1 Discussion of Results
5.2 Conclusion
5.3 Implications of the result
5.4 Recommendation
5.5
Suggestion for further research
Bibliography
Appendix
Questionnaire
CHAPTER ONE
1.0
INTRODUCTION
1.1 In discussing
the impact of modern communication equipment on the secretarial performance in
organizations; two factors are to be recognized. Technological growth and
organizational structure. Organisation
here does not mean only structure but includes aspects of interactions between
people and machines in achieving set organizational goals.
It is said
that successes of any person or organisation depends largely on information
available to a human person and the constant modification of modern
communication equipment that is fully up-dated with modern information.
This
ascertain brings us to the purpose of an office which includes the
following: Administration, clerical
work, money handling information communication systems which is an embodiment
of secretarial operations. Office as a
mini-social system according to farber and Barr 1979 plays important roles in
defining responsibilities. For the
aforementioned reasons the secretary must be available to organize and run the
office completely. Here the secretary is
seen as an executive assistant who has a mastery of
office/organizational skills.
She has to be familiar with the manipulation of the modern communication
equipment which is made to enhance his/her performance.
Office
automation provides increased productivity through improved access to data,
faster responses to customer demands and faster decision makings. The invention of modern office equipment were
necessitated as a result of the growth in large scale enterprises and also as a
technological break through. The office
therefore relies much on sophisticated office equipment in order to cope with
the ever-increasing activities in the organizations.
Like in
Nigeria Breweries Plc. Which is one of the largest quoted company in
Nigeria stock market has successive secretarial functions. This company started in Nigeria in 1946
producing star larger and has witnessed a lot of human and technological
transformations. In their policies to
keep a healthy work force in personnel
and machines they have taken their secretarial operations to greater
heights. This they were able to achieve
through the introduction of any
equipment that will enhance the job of their secretaries and also customer
service satisfaction. Nigeria Breweries believe in breaking into new
areas. They contend so much with the
tomorrow of their business.
Strategically, actions, planning and implementation to ensure that
tomorrow is achieved. Nigerian breweries
plc. is futuristic in their business approach made possible by the able and
vision driven leadership of their past and immediate Directors/ Chief executives that pilots the affairs of the business in
conjunction with Heineken international.
Recently a multi-billion Naira ultra modern brewery has been cited in
Enugu state with the slogan that it is a world class investment that can
complete with another out-fit in any part of the world is modern communication
and production and delivery equipment. The
introduction of modern office equipment in Nigerian Breweries plc mainly the
computer in every office of the company also shows that the secretarial
performance goes with the acquisition of these modern equipments.
It seems
however, that although the higher levels of management might not make much
direct use of modern office technology the secretary will. This office automation for the secretarial is
in providing the secretary with a system that meets the real need identified as
being important rather than the ones of typing and stenography that are
thoughts to be important. As against the
traditional office the modern office has a lot of activities to perform with
the aid of modern equipment.
Nowadays,
un-countable manufacturing industries have installed these equipments and the
secretaries are present to manipulate them in discharging their duties
efficiently and effectively.
1.2
STATEMENT OF THE PROBLEM
The importance of efficiency in job performance can not be
over- emphasized. A case for the pursuit
of increased efficiency/productivity can be made simply by looking at the
categories of office work, the size of the size of the office work force and
the impact of mechanization.
The secretarial profession have witnessed a tremendous change
in terms of technological advancement.
Modern office equipment has taken the toll of events with the growing
rate of scientific and technology which are used in manufacturing industries to
facilitate office work and reduce labour costs.
They include: electronic
typewriters, fax machines, telephone, computers, dictating machines and
recording machines etc.
1.3 THE
OBJECTIVE OR PURPOSE OF THE STUDY
Therefore the purpose of this study is to identify the impact
of modern office equipment on the job performances of secretaries in NB Plc –
Enugu.
1. The
extent the modern office equipment enhances or has enhanced the job performance
of secretaries in the discharge of her duties in NB-P Enugu.
2. The
accuracy of work done using these equipments.
3. The
quantity of time spent or needed to perform a task using these equipments.
4. The
reduction of cost brought about by the installation of these equipment
5. The job satisfaction the secretary derives
from the use of these equipment in performing her duties.
6. The
job security of secretaries with the acquisition of these modern office
communication equipment
1:4 DELIMITATION OF
THE STUDY
This study is limited only to NB Plc - Enugu and other manufacturing industries in
Enugu state and seek to find out the effect of modern office equipment on the
job performances of secretaries in manufacturing industries. The category of people to be studies in NB
plc Enugu are:
1.
Designated employed secretaries
2.
Clerks whose function has been enveloped by modern office equipment
3.
Managers
4.
Operatives.
1.4 RESEARCH
QUESTIONS
The following questions were designed by the researcher to
enable her reach conclusions such as:
i. How far as
the modern office equipment enhanced efficiency in secretarial duties in
manufacturing industries especially in NB plc-Enugu?
ii. To what
extent has the use of these equipment assisted the secretary in the discharge
of her duties?
iii. How accurate
and qualitative is the work done using these equipment in manufacturing
industries.
iv. What are the
problems the secretaries encounters in the use of these modern office
equipment.
1.5
SIGNIFICANCE OF THE STUDY
This study will be of great value to the professional
secretaries and society in general as well as manufacturing firms like NB Plc –
Enugu. The knowledge exerted from the
study will be beneficial to secretaries in the discharge of their duties and
will definitely encourage new innovations in office automation and information
technology on the part of the implementer
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