ATTENTION:
BEFORE YOU READ THE CHAPTER ONE OF THE PROJECT TOPIC BELOW,
PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL
PROJECT COSTS N5000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE
COMPLETE PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953, 08168759420
CONFLICT RESOLUTION AS
A TOOL FOR EFFECTIVE MANAGEMENT
CHAPTER ONE
INTRODUCTION
1.1
Background of the Study
Conflict is inevitable in every society as well as
organization. It occurs within groups individuals, organization, government and
even among family members. Conflict between groups or organization. Potentially
improves team dynamism (Mary Ann 2000). Conflict management skills is necessary
for management of conflict in any organization. For any organization to be
effective and efficient performing of its activities. Here is the need for
mutual co-existence and understanding among members of the organization.
However, conflict within an organization can emerged as a result of individuals
difference, ambitions or from villainy between sub-groups or factions (Dennis,
2006).
Conflict is generated from emotions and frustration and has a
detrimental impact on group or organizational outcomes i.e. information
processing ability. Cognitive function of group members, attribution of group
members behavior group loyalty. Work group commitment intent to stay in the
present organization and job satisfaction (Jameson 2007).
Organizational conflict is a state of discord caused by the
actual or perceived opposition of needs, value and interests between people
working together. Conflict takes many forms in organization there is the
inevitable clash between formal authority and power and those individual and
group. Affected most organizational conflict are as a result of agitation by
workers unions for improve condition of service and other welfare packages. In
the recent past organize labour, government and owners of enterprise have been
constraint with the problem of industrial conflict, hence conflict resolution
as activities of industrial relation become very necessary following the
disagreement between workers and management repetition (employer and employee)
on the matter pertaining to either policy formulation on the welfare of workers
in an organization or workers participation in decision making process on
matters that boarders on their interest and welfare.
Jornab (2007), urges that agitation by worker unions for
improved condition of service and other welfare package are almost always not
in consonance with the interest and expectation of employers the very
foundation of industrial conflicts.
Hence, the need to examine conflict resolution as a tool for
effective management in SSABML very imperative.
1.2
Statement of Problem
Productivity in most organization have comparatively taken a
nosedive sequence to frequent industrial conflict, the frequent agitation by
workers for improved working condition and other workers interest and right.
Hence optimal productivity has been hampered because of frequent industrial
conflict as such many organizations has restored to different means of resolving
such conflict because of its intended negative consequences such as down toll,
which will affect sales, production decline, patronage and profit margin.
1.3
Objective of the Study
The objective of the study are as follows:
1. To identify the causes of conflict in SSABML
2. To
examine the relevance of effective conflict management in SSABML
3. To
examine the criteria for effective conflict resolution in SSABML
4. To
proper possible solution to conflict in
SSABML
1.4
Significance of the Study
The study will be beneficial to corporate organization
especially SSABML as they utilize the finding in policy formulation regarding
conflict management in their organization. The study will add to existing
knowledge on conflict resolution and would be useful reference materials to
individuals, students as well as scholars who may wish to undertake a similar
research.
Most importantly, the study will go a long way in putting an
end to unnecessary unrest in the corporate and will enhance productivity,
peaceful co-existence between management and employee which will have positive
impact on sales, profit, management and maximum enhancement of labour.
The research will also serves as a reference point to further
research work.
1.5 Research
Questions
The research questions that will guide the study are:
1. What
are the causes of conflict in SSABML?
2. What
is the relevance of effective conflict management in SSABML?
3. What
are the criteria for effective conflict resolution in SSABML?
4. What
are the positive solution to the problem of conflict in SSABML?
1.6 Scope of
the Study
The study cover the examination of conflict resolution as a
tool for effective management in SSABML. To this end the study will identify
the criteria for effective conflict resolution as well as the relevance of
effective management system in SSABML. The study will equally identify the
causes of conflict in SSABML and would proffers solution to such problems.
1.7 Limitation of
the Study
For the fact that this study is restricted to Sona System
Association Business Management Limited (SSABML) it is not certain if the same
result would be obtained if the survey is done on a different area for the fact
that the questionnaire as well as the survey design are used as the instrument
and the research design respectfully. Its is not certain if other kind of
instruments as well as research design
could yield the same result.
Other limitations arise from the uncooperative attitude of
respondents as well as their non-challant attitude. This affected the validity
of their response. As such incoming students as well as individual who may wish
to conduct a further research should take this into cognizance.
1.8 Historical
Background of the Case Study
Sona System Association Business Management (SSABML) was
established in Nigeria in 1977. It first started with it first Plant in Kaduna
located in Kuddenda Industrial Layout, Kaduna.
The company kick-up with franchise from Hamburg Breweries in
Germany Market of Kronerburg and Sergenbre to produce Kronernburg, Serzenbre,
other franchise were obtained from Malinnger Breweries in U.S.A to produce legent
extra smooth and Amstel Malt.
Sona System Association Business Management Limited Kaduna
(SSABML) has distribution outlet across
all states in Nigeria Selling Beer and Malt Drinks to its customers.
1.9 Definition of
Terms
1.
Conflict: This is a process in which one party perceive that it interest
is being opposed or negatively affected by another party.
2.
Management: Management is the act of getting things done through people.
3. Conflict Management: Is a communication
process in an organization that a solution when conflict arise
4.
Organization: This is a framework for getting things done.
5.
Strike: This is temporary withdrawal or withholding of labour power with
the hope of raising its price by improving the payment of wages and other
condition of employment.
6.
Lockout: This refers to management refusal to allow employees to work.
7.
Trade Union: This is a combination of workers or employers association
form for the main purpose of regulating the terms and conditions of employment
of workers.
8.
Production: This is the process of transforming resources such as raw
materials, labour and capital goods into finished product and services.
9. SSABML:
This is an acronym for Sona System
Association Business Management Limited.
HOW TO GET
THE FULL PROJECT WORK
PLEASE,
print the following instructions and information if you will like to order/buy
our complete written material(s).
HOW TO
RECEIVE PROJECT MATERIAL(S)
After
paying the appropriate amount (#5000) into our bank Account below, send the
following information to
08068231953
or 08168759420
(1) Your project topics
(2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) immediately we receive bank alert
BANK
ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 2023350498
Bank: UBA.
HOW TO
IDENTIFY SCAM/FRAUD
As a result of fraud in Nigeria, people don’t believe there are
good online businesses in Nigeria.
But on
this site, we have provided “table of content and chapter one” of all our
project topics and materials in order to convince you that we have the complete
materials.
Secondly, we have provided our Bank Account on this site. Our
Bank Account contains all information about the owner of this website. For your
own security, all payment should be made in the bank.
No Fraudulent company uses Bank Account as a means of payment,
because Bank Account contains the overall information of the owner
CAUTION/WARNING
Please, DO NOT COPY any of our materials on this website
WORD-TO-WORD. These materials are to assist, direct you during your
project. Study the materials carefully and use the information in them to
develop your own new copy. Copying these materials word-to-word is CHEATING/
ILLEGAL because it affects Educational standard, and we will not be held
responsible for it. If you must copy word-to-word please do not order/buy.
That you ordered this material shows you have agreed not to copy
word-to-word.
FOR MORE
INFORMATION, CALL:
08068231953
or 08168759420
AFFILIATE
LINKS:
Comments
Post a Comment