ATTENTION:
BEFORE YOU READ THE CHAPTER ONE OF THE PROJECT TOPIC BELOW,
PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL
PROJECT COSTS N5000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE
COMPLETE PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953, 08168759420
IMPACT OF TOTAL QUALITY
MANAGEMENT ON CORPORATE PRODUCTIVITY IN NIGERIAN BOTTLING COMPANY, KADUNA
ABSTRACT
This research work topic is Impact of Total Quality
Management on corporate productivity in Nigerian Bottling Company, Kaduna. This
begin with a brief background of the study that introduce the subject matter,
also statement of the problem is also highlighted which is the reason why the
researcher undertook the study to exploit such problems and come up with
solutions, the objective of the study is discuss to see how total quality is
important in the organization, in chapter two which is aimed in discussing the
main body of the study which is review of literature. It consists of quality,
quality determinants, the benefit of total quality management to the
organization, and the challenges of total quality management, the researcher
also employs the use of research methodology to collect data fro m sample size
of 80, in Nigerian Bottling Company, the research work adopt is survey method
of research using questionnaire designed with likert rating scale to gather and
analyzed the data. The data were presented, analyzed and tested in chapter four
of the project in conclusion and recommended some ways to improve on quality in
the organization.
TABLE OF CONTENTS
Title page
i
Declaration
ii
Approval Page iii
Dedication
iv
Acknowledgment
v
Abstract
vi
Table of Contents
vii
CHAPTER ONE: INTRODUCTION
1.1 Background of
the Study
1
1.2 Statement of
the Problem
3
1.3 Objectives of
the Study 5
1.4 Significance
of the Study
5
1.5 Research
Questions
6
1.6 Scope of the
Study
7
1.7 Limitation of
the Study
7
1.8 Definition of
Terms 8
CHAPTER TWO: LITERATURE REVIEW
2.1
Introduction
10
2.2 Quality
10
2.3 Quality
Determinants
12
2.4 Total Quality
Management
14
2.5 Principles of
Total Quality Management 18
2.6 Circumstances of
Total Quality Management 20
2.7 Benefit of Total
Quality Management 21
2.8 Application of Total
Quality Management 22
2.9 Challenges of
Implementing Total Quality Management
25
2.10 Quality
Management System Audit/Review 27
2.11 Tools and
Techniques for Quality Improvement 28
2.12 Chapter
Summary
31
CHAPTER THREE: METHODOLOGY
3.1
Introduction 32
3.2 Research
Design
33
3.3 Area of
Study
33
3.4 Population of
the Study
33
3.5 Sample Size and
Sampling Technique
34
3.6 Instrument of
Data Collection 34
3.7 Validation of
the Instrument
35
3.8 Reliability of
Instrument
35
3.9 Method of Data
Collection 35
3.10 Method of Data
Analysis
36
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1
Introduction 37
4.2 Characteristics
of Respondents
38
4.3 Data
Presentation and Analysis
39
4.4 Summary of
Findings 48
4.5 Discussion of
Findings
51
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 53
5.2 Conclusion
54
5.3
Recommendations
55
Bibliography 58
Appendix I
CHAPTER ONE
INTRODUCTION
1.1 Background of
the Study
Total quality management can be defined as a strategy for
improving business performance through the commitment of all employees to fully
satisfying agreed customer requirements at the lowest cost through the
continuous improvement of products and services, business processes and the
people involved.
Deleforge (2000) also pointed out that total quality
management is concerned with the management of all aspects of quality services
provided to the customer. This includes quality of goods delivery price of services,
quality of promotion and merchandising. The importance quality to an
organization cannot be overemphasized because of it attribute to the fact that
quality determines to a large extent, productivity, customer satisfaction,
profit and other key performance element to an organization.
Total Quality Management (TQM) is one of the approaches used
to enforce quality in the system and process of and organization as a concept,
it sees the participation of all and sundry. Organization in the pursuit of
quality so as to ensure customer satisfaction and organizational and societal
benefit. The rationale behind the total quality management (TQM) concept is
that, since a major objective of most corporate organizations (especially the
profit concerns) is to gain and maintain competitive advantage every key
elements that has a direct bearing on the achievements of that goal is to be
accorded priority attention, among these elements is a quality as it is central
to the organization’s competitiveness.
The concept of TQM view that, to achieve and sustain
competitive advantage. A firm has to be at the best (optimum productivity) and
on the other hand, the expectation of customers has to be met or satisfied. For
the reasons quality which is true fundamental element in the productivity index
assessment has therefore become and remain a business of all within the firm as
it has direct linkages to both productivity and customers satisfaction problem
surrounding the status of a company’s competitiveness cannot be in connected with
it product performance that how well a product deliver to expectation, largely
determines how competitive the company become.
1.2 Statement of the
Problems
The continued effort of firm to grow and improve their
performance, both internally and in the market place is constantly being
challenged by a number of fundamental issues, for firm to perform credibly
important key elements of its internally processes has to be looked into in
relation to its market role and relevance, crucial among these basic is the
subject of quality.
Quality represent a key component of the productivity index
and even so the external performance or position of the firm in the market
place.
The problems or challenges associated to quality for a firms
to continues to be complex one. The question of these hastens firm fared in
regard to quality is almost answer immediately by assessment of the revealing
each firms position in the market place that begin to come to tire is how these
firm see quality, has quality been properly defined as expressed in their
processes and output? In what aspects are the firms internal processes adding
the achievement of quality and which are the area in which they are lacking?
What is the extent of their measuring to customers, requirements and expectation?
The concept of total quality management (TQM) is an approach intended to
inculcate a total quality orientation at all levels of the firm where quality
is intended to achieved first and always how has this concept fared in the
firms, in terms of applicability? Are the strategies, technology and culture
and also training and development of organizational members of the organization
duly impacted by the concept? What is the productivity assessment of the firm
saying in regard to output on quality and firms competitiveness? A proper look
and review of the perception, processes and applications of quality and the TQM
concept would help to revise specific problems area as related to the subject
in the firms and further suggest relevant approaches to solve them.
1.3 Objectives of
the study
The objectives are as follows:
i) To
identify the need for total quality management in an organization.
ii) To
identify the extent to which total quality management is being applied in the
organization
iii) To identify
how total quality management control reduce cost of product and services
iv) To identify
best strategies of the TQM concept that ensures quality, productivity and
competitive advantage for firm.
1.4 Significance
of the study
This research will be of much significance to address the
following problem.
Setting up a standard of quality measurement system in the
organization which has really affect the operation of the organization, and
also lack of effective leadership of the organizational members, which can be
attributed to total quality management in the organization.
This research work will also go a long way to help the
organization the research work is carried out for them to compete globally in
the market; it will also be of immense contribution to future researcher the
similar study.
1.5 Research
Questions
i) What are
the needs for total quality management in the organization?
ii) What are
the extents to which total quality can be applied in the organization?
iii) How can
total quality management control reduce cost of production and service?
iv) What are
the best strategies that total quality management concept that ensures quality
productivity and competitive advantage?
1.6 Scope of the
study
The scope of the study is concerned about the impact of total
quality management on corporate productivity in Nigerian Bottling Company
Kaduna, which is limited to what is happening in the Nigerian Bottling Company
plc, Kakuri, Kaduna from 2004 to 2010.
1.7 Limitation of
the study
In carrying out this research, the researcher are facing some
problem and they are as follow:
One of the limitation face by the researcher is the time
constraint, being the most serious and precious assets, coupled with the fact
that it waits for no one, the researcher had no time owning to the fact that
there are other numerous task and obligations to meet.
Another problem face by the researcher is finance the work
was limited due to lack of enough money that will have enable me to do a more
thorough job there, was limited to the level that the resources at my disposal
permits.
Another problem face by the researcher is getting attention
of the people the researcher intended to sample. When trying to ask question in
the organization you are carrying out your research some people will not give
you attention when you are trying to ask them question they don’t answer you.
1.8 Definition of
terms
Management: this is the art of coordinating the element of
factors of production toward the achievement of the purpose of and objective
through the use of human labour, materials and machines.
Total quality: this is performance superiority in delaying
customers.
Quality management: this is a management approach which
advocates the integration of quality into organization’s strategy business
plan.
Quality: this is an act of confirming to the client
requirements. Quality is the ability to meet the requirement of customers, now
and in the future at a lower over all cost.
Total: this means the summation or association of everybody
with the company and its operations activities produces or services.
Quality control and assurance: this has the primary concern
that all product and services are offered and given appropriate quality
standards.
HOW TO GET
THE FULL PROJECT WORK
PLEASE,
print the following instructions and information if you will like to order/buy
our complete written material(s).
HOW TO
RECEIVE PROJECT MATERIAL(S)
After
paying the appropriate amount (#5000) into our bank Account below, send the
following information to
08068231953
or 08168759420
(1) Your project topics
(2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) immediately we receive bank alert
BANK
ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 2023350498
Bank: UBA.
HOW TO
IDENTIFY SCAM/FRAUD
As a result of fraud in Nigeria, people don’t believe there are
good online businesses in Nigeria.
But on
this site, we have provided “table of content and chapter one” of all our
project topics and materials in order to convince you that we have the complete
materials.
Secondly, we have provided our Bank Account on this site. Our
Bank Account contains all information about the owner of this website. For your
own security, all payment should be made in the bank.
No Fraudulent company uses Bank Account as a means of payment,
because Bank Account contains the overall information of the owner
CAUTION/WARNING
Please, DO NOT COPY any of our materials on this website
WORD-TO-WORD. These materials are to assist, direct you during your
project. Study the materials carefully and use the information in them to
develop your own new copy. Copying these materials word-to-word is CHEATING/
ILLEGAL because it affects Educational standard, and we will not be held
responsible for it. If you must copy word-to-word please do not order/buy.
That you ordered this material shows you have agreed not to copy
word-to-word.
FOR MORE
INFORMATION, CALL:
08068231953
or 08168759420
AFFILIATE
LINKS:
Comments
Post a Comment