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APPLICATION OF
KNOWLEDGE MANAGEMENT TOOL FOR IMPROVEMENT IN GUARANTY TRUST BANK PLC
CHAPTER ONE
1.1 BACKGROUND OF
THE STUDY
Knowledge management was scientific discipline in earlier
1990s, supported solely by practitioners after sometime Leif Eduinsson of
Sweden, the world’s first chief knowledge officer (CKO) became interested in
not only practical but also theoretical aspects of knowledge management.
Knowledge management (km) comprises ranges of strategies and
practices used in an organization to identify, create, represent, distribute
and enable adoption of insights and experiences, such insight and experience
comprises knowledge either embodies in individuals or embedded in organization
as a practice or process.
Knowledge management includes courses taught in the field of
business administration, information system, management and library and
information sciences but more recently other fields have started contributing
to knowledge management research. These include information and media, computer
science and public policy.
Knowledge management focuses on organizations objectives such
as to improve performance, competitive advantages, innovation etc. however,
knowledge management has a lot to challenges in accessing relevant knogwledge
due to lack of skills in using various technologies tools and difficulties in
implementing knowledge management within organization due to language usage
e.t.c.
The reason for this study to see if organizations apply
knowledge management and how well it has improved their organization and even
employees.
HISTORICAL OF GTB
Guaranty Trust Bank is one of the best banks in Nigeria. Its
started it formal banking in 1991. It has many branches in Nigeria and also has
in Gambia, Liberia, Ghana, United Kingdom etc. it has received best bank and
customer friendly awards. Guaranty Trust Bank’s license was approved on the 1st
of August, 1990, and six months after its doors was opened to the public for
business at 8.00am on Monday, the 11th of February, 1991. At it new redesigned
head office building christened the plaza, at No. 6 Adeyemo Alakija, Victoria
Island.
Fola Adeola and Tayo Aderinokun are the main founder of
Guaranty Trust Bank plc. Both resigned from a merchant bank after seeing that
the bank was collapsing due to management problems.
“Fola Adeola initiated the suggestion of the name “Guarantee Trust”
due to the acronym that it could be easily remembered: Along the line a
suggestion came from Gbolade Osibodu, the word “Guarantee” was change to
“Guaranty” to further underscore the defining ethics of the new venture. Adeola
and Aderinokun came from both NAL merchant bank and continental merchant bank
and the consensus was that the new venture should be a commercial bank.
The bank has operating since 1991 till date, and have tried
to overcome a lot of issues, and even though one of the founders is dead “Tayo
Aderinokun the bank is till moving on strong as it can.
1.2 STATEMENT OF
PROBLEM
Knowledge is a limited organizational value if it is not
shared. Knowledge management helps in creating, sharing and using of collective
knowledge but many organizations are just realizing its usefulness and
organization that have applied it are facing or have some challenges. These
challenges are:
- Problems of
knowledge transfer
- Lack of
expertise to identify the key knowledge source within the organization.
- Also the
organization does not have knowledge leaders who are able to promote knowledge
management.
- Lack of
understanding of information at hand
- Lack of fund
for organization to fund and invest to embark on current and future knowledge
management activities.
1.3 OBJECTIVES OF THE
STUDY
1. To find out if
the organization has a formulated systematic process and strategies with regard
to the acquisition, sharing and evaluation knowledge available within the
organization.
2. To examine the
style of management within the organization to stimulate the acquisition,
sharing and evaluating of knowledge between employees.
3. To find out whether
the organization has a vision of implementing knowledge management.
4. To find out if
the organization is committed and participative towards implementing knowledge
base environment.
1.4 SIGNIFICANCE OF
THE STUDY
The result of this research will be a great use when
concluded. It has attempted to open the mind of the organization.
Firstly, it will be of great use to organization both public
and private sectors e.g. Guaranty Trust Bank plc.
Secondly, organizations will know how to transform to add
value to process and operation of the business to accelerate growth and
innovation.
Thirdly, for the organizations to know how to use knowledge
management as competitive advantage for business.
Lastly, students and other researchers will use the research
work as a reference material.
1.5 RESEARCH
QUESTIONS
1. Do organization
have a formulated systematic process and strategies, with regarded to the
acquisition sharing and evaluation of knowledge available within the
organization?
2. Does the style
of management within the organization stimulate the acquisition, sharing and
evaluation of knowledge between the employees?
3. Do organizations
have a vision of implementing knowledge management?
4. Have
organizations been highly committed and participative towards implementing a
knowledge base environment?
1.6 SCOPE OF THE
STUDY
The scope of this research is limited to the problems and
findings of solution to application of knowledge management for improvement. It
is also limited to Guaranty Trust Bank plc as a reference organization.
1.7 LIMITATION OF THE
STUDY
In every research work, one is bound to encounter some
problems in the course of writing. This problem is necessary for the researcher
to encounter it for it project or research to be valuable.
The research have open the researcher mind to a lot of
things, never knew about. The problems encounter was getting adequate
information as quick and easily as possible.
1.8 DEFINITION OF
TERMS
K M -
Knowledge Management
K M S -
Knowledge Management System
K L -
Knowledge Leader
GTB - Guaranty Trust Bank
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