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ROLE OF
COMMUNICATION IN ENHANCING PRODUCTIVITY IN AN ORGANIZATION
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
As business is becoming more and more complex,
organizations are tending to group together and to increase in size.
Establishments in the same group of companies may
frequently be separated geographically by considerable distance. Therefore, it
is impossible to hold effective meetings or to contact all interested parties.
Consequently, a good communications is essential to the effective operation of
any organization. This is because of its persuasive nature.
Communication is often referred to as the network
that binds together all the members and activities within an organization
through “communication” is a highly ambiguous term which stems from the latin
word “communiqué” is meaning to share, to make common to comport for the
purpose of this study, I shall defined it (communication) as the preference of
information is, sharing of ideals and instructions of feeling between
individual or groups of individual and within or between organizations at
inter-organizational levels. Though, the transmission of this information,
ideals and their activities may co-ordinate in the pursuit of organizational
goals and individuals satisfaction. However, in order to achieve this,
management must decide upon the form and content in any items of communication.
To do these properly, it is essential first to decide the exact purpose of this
communication and a thorough appreciation of the knowledge, understanding,
interest and attitudes at those who will receive the information. Hence,
management of kinds has a greats responsibility to ensure that adequate
communication occurs in their organization, communication therefore become an
indispensable functions of people and organizations or the organism relocates
its part and its environment and relate its part and its internal processes one
to the other. That is to say, communication is the life wire of any meaningful
existing organization.
However, it is worth noting that communication
even between friends is at best difficult and at time impossible to achieve, in
spite of their relationship, it may be expected therefore, that where
hierarchical relationship exists as in Hamdala Hotel, and where interpersonal
feelings are some time more negative, even more attention and effort, it is to
yield the level of understanding necessary for efficient operations. Inspite of
the complexity of the process, communication have fundamental that are
important to managers and supervisors.
1.2 STATEMENT OF PROBLEM
The passing of information is not only from
supervisor to subordinate. It also emanates from subordinate to supervisor; in
Hamdala Hotel, it is not only between organization but information could also
be passed horizontally for instance within Hamdala Hotel from one department to
another failure to communicate effectively has became a constants source of
frictions, between departments in the work situation. If one where to devolved
into the cause of some of the constant conflicts which arises between
department or between individuals one would find that most of them arouse
because “we were not informed”. Many good managers have been devolved because
major decisions affecting their departments were taken without them being
involved. Poor communication in Hamdala Hotel may lead to conflict at the
detriment of efficient and effective communication and the ultimate success of
the organization concern (Hamdala Hotel).
1.3 OBJECTIVE OF THIS STUDY
The following are the specific objectives which
the researcher intends to achieve:
i)
To evaluate
ways of improving effective communication in an organization.
ii)
To evaluate
the roles of communication.
iii)
To determines
barriers to effective communication in an organization.
1.4 SIGNIFICANCE OF THE STUDY
The study will specifically benefit Hamdala Hotel,
the employees and the consumers at large for the organization. It will
experience meeting up with its production, sales and profit targets without any
bottleneck. For the employees, materials will always be available for
continuous production without a delay. Huge financial returns will occur to
boost their wages and bonuses. The consumers will enjoy quantity and quality
goods and services on schedule. It is also hope that this contribution will be
of benefit to the students, professionals, researchers, lecturers, who are
seeking for information in the area of Hotel Management.
1.5 RESEARCH QUESTION
1. What are the causes of ineffective
communication in an organization?
2. What are the roles of effective
communication in an organization?
3. What are the barriers to effective
communication in an organization?
1.6 SCOPE OF THE STUDY
Communication might be as vital as the attainment
of high profit by organizations. This therefore, underline its importance to
organizations, which formed the basis of this study by ascertaining what role
it could play in enhancing productivity in Hamdala Hotel with emphasis on
Kaduna Branch.
The researcher has intended to limit himself to
the role of effective communication in Hamdala Hotel, Kaduna
1.7 LIMITATION OF THE STUDY
Every research activity has its constraints. This
particular one is however not an exception. Certain factors limit the process
of writing this research work, which include:
1. Inadequate research materials
The research materials on this subject matter were
very few. The much relied library is field up with outdated books, which are of
little relevance to current research.
Moreover, the lost of new and updated materials
are exorbitant which make them not readily affordable.
2. Lack of cooperation of subjects
Sourcing for information from source of
respondents was not an easy task, particularly with regards to some information
that are regarded as classified or highly confidential to the company, the
degree of cooperation of staff of Hamdala Hotel was minimal.
3. Low return of questionnaire
In the process of gathering data, it was
discovered that not all questionnaire issued out were returned. Some of them
were also wrongly filled which means a great deal of relevant information was
held back and which could have enhanced the quality of this study.
4. Inaccessibility to subjects
Another constraint encountered during the research
is the inaccessibility to the inventory management manager who was not always
on sit to provide desired data.
However, inspite of all aforementioned
constraints, the researcher was able to still present an unprecedented research
work.
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