ATTENTION:
BEFORE YOU READ THE CHAPTER ONE OF THE PROJECT TOPIC BELOW,
PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL
PROJECT COSTS N5,000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE
COMPLETE PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953,
08168759420
IMPACT
OF PRODUCT QUALITY ON SALES VOLUME IN NIGERIAN BOTTLING COMPANY
ABSTRACT
The research
is focused on the impact of product quality on sales volume in Nigerian
Bottling Company. The objectives of this study are to understand the various
production control problems and also to understand the impact of pricing on
quality product. The researcher used primary and secondary for data collection
and questionnaire was administered to the respondents. The findings out that the Quality control section is responsible for quality
control in Nigeria Bottling Company. Quality product increase the sales volume
of Nigerian Bottling Company. Thus the entire
organizational objectives will be incomplete without quality control objectives
clearly and properly stated and incorporated into the mainstream of
organizations objectives. Finally, the study recommended that Regular induction
courses such as seminars, workshops, and training programmes for staff should
be organized for quality control personnel. So that the staff will have a
better and up-to- date knowledge on quality control activities thereby achieving
adequate satisfaction required by customers as regard to their products.
TABLE OF
CONTENTS
Title
Declaration
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE: Introduction
1.1
Background of the study
1.2
Statement of Problem
1.3
Objectives of the study
1.4
Statement of Hypothesis
1.5
Significance of the study
1.6
Scope of the study
1.7
Limitations of the Study
1.8
Historical Background of the case study
1.9
Definitions of terms
CHAPTER TWO – Literature Review
2.1 Introduction
2.2 Overview
of Total Quality Management
2.3 An
Overview of Product Quality
2.4 Product Quality and Market Size
2.5 Theoretical Framework for Developing
Product Service Strategies
2.6 Product Quality
2.7 Pricing
as a Determinant Factor on Sales of Product
2.8 Total Quality Management's Effect on the
Manufacturing Industry
2.9 Advanced
Product Quality Planning (APQP)
2.10 Organizational Culture and the Applicability
of TQM
2.11 Summary of Related Literature
CHAPTER THREE: Research Methodology
3.0 Introduction
3.1 Research Design
3.2 Research Population
3.3 Sample Size and Sample Technique
3.4 Methods of gathering Data -
3.5 Justification of method used
3.6 Methods of Data Analysis -
3.7 Justification of Instrument used
CHAPTER FOUR: Presentation of Analysis Data
4.1 Introduction
4.2 Data and Analysis
4.3 Test of Hypothesis
4.4 Summary of finding
CHAPTER FIVE: Summary, Conclusion, & recommendations
5.1 Summary
5.2 Conclusion
5.3 Recommendations
Reference
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND
OF THE STUDY
Process
industries in general face a continuous drive to improve their operations. This
drive is enforced by global competition, (environmental) regulation and
consumer demands (e.g. Mittal (2001)). A contribution to the improvement of the
operations can be achieved by implementing an improved control strategy in the
process aiming at increased productivity and flexibility in operations
(Trystram and Courtois (2003) and decrease of product loss, increase of product
quality and its regularity. Also more cost efficient operation is an important
motivation for the implementation of a new control strategy. Currently, in
process operations one usually measures the different process variables, such
as temperature, humidity, pressure and flows, quite frequently. This allows for
tight control of these process variables. The set points are determined
off-line in advance and are usually constant, or, at best, manually adjusted as
conditions change out of the normal. In contrast, quality variables, which are
the key indictors for the performance of the overall process, are measured
off-line, if measured at all, but are usually rather slow. Thus their use in
control applications introduces time delays and periods where the process is
not operating on specifications (Chen et al. (2003).
However,
improvement of process operations with respect to product quality requirements
can only be achieved by combining knowledge about both the product and the
process, as e.g. for drying operation is concluded by Kerkhof (2000). This
motivates the development of a control methodology that can be used to determine
the most appropriate control strategy for a specific process operation.
Although its results may be used to improve process operations in other
industries, this thesis focuses on food processing and then especially on the
class of climate controlled operations.
If a product fulfils the
customer’s expectations, the customer will be pleased and consider that the
product is of acceptable or even high quality. If his or her expectations are
not fulfilled, the customer will consider that the product is of low quality.
This means that the quality of a product may be defined as “its ability to
fulfil the customer’s needs and expectations”. Quality needs to be defined
firstly in terms of parameters or characteristics, which vary from product to
product. For example, for a mechanical or electronic product these are
performance, reliability, safety and appearance. For pharmaceutical products,
parameters such as physical and chemical characteristics, medicinal effect,
toxicity, taste and shelf life may be important. For a food product they will
include taste, nutritional properties, texture, shelf life and so on.
Indeed, it is of these above
that Crittal-Hope has quality control department to carryout full
responsibility of quality control of the organization products. Quality means
different thing to different people, in a layman term, quality entails some
degree of excellence or superiority. Excellence or superiority is a relative
word whereby what is qualified as excellence by one may not be excellence to another
person. Control takes the form of meeting standard quality according to
specification. The process through which we establish and meet standard is
simply "control” when such process is established and applied to problems
of product quality and product standardization, then it is called quality
control.
1.2 THE
STATEMENT OF THE PROBLEM
The study focused to find out the
problems of product quality in manufacturing firm particular Crittal Hope
Limited Kaduna as a case study. This is important because product quality may
be seen as its kinds types features, property and degree of its goodness or
excellence. However lot problems are faced by most by most manufacturing
organization including Crittal-Hope Kaduna, in their products. these problems
includes:- meeting the required standard, one of the problems is that the products are not meeting required standard,
if a company’s products are satisfy the customers requirement then it is
necessary to establish a standard for the functional and appearance aspect of
their product as well as their durability requirement. This aspect is
essentially the general requirement for setting up a quality control department
in order to ensure that standards are strictly maintained. Problems of meeting
products specification, often times, product fail to meet the specification
required by customers because of assignable causes like; defective materials
used, improper setting of equipment, operational errors, manpower etc. it is
not worthy of mention that it cost the some amount to produce products units
problems of variation in quality of product. That product by mass production
method on machine repeatedly, produces with unconsciously varying quality of
the products because of lack of proper quality control in place. Emphasis should
therefore, be on prevention rather then error detection. Consequently, the
attainment of suitable quality depends upon appropriate human performance or
behaviour when the product is being manufactured. It is a pity however that in
the fact of economic depressions likes our society managers in manufacturing
organization go to any length to compromise standard for their personnel and
selfish interest. To ameliorate this vice, a quality control manager should be
adequately remunerated so that he can perform his functions efficiently.
1.3 THE OBJECTIVES OF THE STUDY
This
study is aimed at examining the impact Product Quality on organizational
productivity. The specific objectives are;
1.
To
appraise the role of quality product management techniques in boosting sales
volume
2.
To
examine the usefulness of the importance of quality control.
3.
To
understand the various production control problems.
4.
To
understand the impact of pricing on quality product.
1.4 STATEMENT OF HYPOTHESIS
The following hypothesis is formulated:
Ho: Product Quality has no significant impact on
organizational productivity.
Hi: Product Quality has significant impact on
organizational productivity
1.5 SIGNIFICANCE
OF THE STUDY
The significance of this study cannot
be overemphasized; the findings will be significant to individual customers of
Crittal-Hope as it will enable the management to improve on their quality
control thereby leading to high profitability.
The study will serves as a reference
for further research work by student and other academicians.
It is in partial fulfillment of the
requirement for the award of Higher National Diploma (HND) in Production and
Operations Management and to expand the understanding of the writer's knowledge
regarding research study.
1.6 SCOPE OF THE STUDY
The study is to examine the impact of
product quality on organizational productivity. The research shall be limited
to only. Crittal-Hope Limited, Kaduna particular the production department of
the organization. However note should be made where necessary with others soft
drinks manufacturing companies or department within the sector.
1.7 LIMITATION
OF THE STUDY
The
following are the limitations that have been militating against the project
work as constrains the constraints includes the following.
1.
Low return rate of questionnaires.
2.
Inability to use correct data gathering
instrument due to ignorance about their availability.
3.
Inaccessibility to research subjects.
4.
Lack of corporation from subjects or object
leading to the use of smaller than anticipated number.
1.8 HISTORICAL BACKGROUND OF THE CASE STUDY
From its small and very humble
beginning in 1958, the story of Critta-Hope goes back to 1884 when one Francis
Crittall in Braintree, UK manufactured the first metal casement window. This
successful, and so, in 1918, a standard range of metal windows and doors were
introduced.
This range of windows and doors, which
should be seen as the basic specification of today’s standard range throughout
the world and was specified over the years for many types of housing schemes
and buildings.
Having successfully exported its
products to as many as 20 different countries including Nigeria, Crittal
Windows in the UK decided to set up manufacturing units in some of these
countries. One of such country was Nigeria, in the form of Crittal-Hope,
Nigeria Limited.
Crittall-Hope has factories in Lagos
and Kaduna. These factories manufacture a wide range of steel and Aluminium
products such as:
Steel
Products
·
Standard
Window and Doors.
·
Projected
Windows and Doors.
·
Tropical
Windos and Doors.
·
Steel
Security Doors and Gates.
·
Door Frames.
·
Roller
Shutter Doors.
·
Collapsible
Security Gates.
·
Industrial
Shelving and racking.
·
Stainless
Steel Sink.
Aluminium
Products
·
Sliding
Windows and Doors.
·
Projected/Casement
Windows.
·
Casement
Doors and Swing Doors.
·
Curtain
Wailing.
·
Office
Partitioning.
·
Semi-Head
and Circular Windows.
·
Acoustic
Windows and Doors.
·
Timber
Look Like Windows.
·
Timber
look like Door.
·
Folding
Doors.
Subsidiaries
Crittall-Hope Kaduna Ltd. is a fully
owned subsidiary of Crittall-Hope Nig. Ltd, established in 1963 with a view to
cover the northern part of the country. The company deals in the same range of
products as the parent company.
Crittall-Engineering Services is an
integrated building projects company, that was conceived to provide the cutting
edge in projects management through its dedicated and services such as
Designing and Building, Renovation works (internal and External), various types
of partitioning systems, various types of roofing systems, civil works,
mechanical and electrical works, production of security gates, Internal and
external wrought works.
1.9 DEFINITION
OF TERMS
Deregulated
Economics this refers to those economies whose political
superstructure is based on capitalist ideology.
TQM is an acronym for Total Quality
Management
TQM Principles
refers to doing things right the first time, be customer-centered, build term
work and staff empowerment.
PIMS is
defined as the Profit Impact of Market Strategy, one of the first solid pieces
of evidence linking TQM.
ZEST
refers to good service delivery as the special emotional plus that keeps the
customer coming back time and time again.
HOW TO GET THE FULL PROJECT WORK
PLEASE, print the following instructions and information if you
will like to order/buy our complete written material(s).
HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#5,000) into our bank Account
below, send the following information to
08068231953 or 08168759420
(1) Your project topics
(2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) immediately we receive bank alert
BANK ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.
OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 2023350498
Bank: UBA.
HOW TO IDENTIFY SCAM/FRAUD
As a result of fraud in Nigeria, people don’t believe there are
good online businesses in Nigeria.
But on this site, we have provided “table of content and chapter
one” of all our project topics and materials in order to convince you that we
have the complete materials.
Secondly, we have provided our Bank Account on this site. Our Bank
Account contains all information about the owner of this website. For your own
security, all payment should be made in the bank.
No Fraudulent company uses Bank Account as a means of payment,
because Bank Account contains the overall information of the owner
CAUTION/WARNING
Please, DO NOT COPY any of our materials on this website
WORD-TO-WORD. These materials are to assist, direct you during your
project. Study the materials carefully and use the information in them to
develop your own new copy. Copying these materials word-to-word is CHEATING/
ILLEGAL because it affects Educational standard, and we will not be held
responsible for it. If you must copy word-to-word please do not order/buy.
That you ordered this material shows you have agreed not to copy
word-to-word.
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420
AFFILIATE LINKS:
myeasyproject.com.ng
easyprojectmaterials.com
easyprojectmaterials.net.ng
easyprojectsmaterials.net.ng
easyprojectsmaterial.net.ng
easyprojectmaterial.net.ng
projectmaterials.com.ng
googleprojectsng.blogspot.com
myprojectsng.blogspot.com.ng
https://projectmaterialsng.blogspot.com.ng/
Comments
Post a Comment