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QUALITY CONTROL
AS A COMPETITIVE TOOL FOR SMALL SCALE ENTERPRISES IN NIGERIA
ABSTRACT
The
primary objectives of this research is to enable its readers obtain an
understanding of the administration of Quality control system in Nigeria. A lot
of Quality control management decisions have therefore been directed at keeping
pace with all these changes to ensure efficient production of Quality products
in and services. Since customers view the price paid for items in terms of
their qualities, business firm should ensure that they maintain good quality
product for customers’ satisfaction. Quality product gives a firm good image,
good reputation, and goodwill. This ensures a good market and an ultimate
profit and strong competitive stand among other firms within and outside the
country.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE ESSAY
The dynamic changes in the
environment particularly as they affect the tastes and aspirations of
consumers, underscore the need to respond effectively to challenges posed by
the changes. On account of deregulation of our economy, competition has become
a major challenge which chief executives must meet effectively to remain in
business. Most managers agree that if an organisation is to be successful, it
must change continually in response to significant development, such as
customer needs, technological breakthroughs and government regulations (Eke,
2001).
Globalization of market and
operations forces organisations to rethink their quality problems and in turn
their overall organisational competitiveness. In order to be successful in this
global market, organisations should dedicate themselves to improving
productivity and quality in a timely and collaborative manner (Dobyns and
Crawford, 1994).
In recent times, the concept of
customer services has risen to the centre stage of modern business. As a result
of this development, the management vocabulary is now replete with all kinds of
technologies which are used to describe one and the same thing, customer
service. Among these terminologies are customer satisfaction, customer care,
customer relations, etc (Nwosu, 1996).
To achieve world class customer
service, Total Quality Management (TQM) techniques, supported by management
commitment and good organisation will provide objective means of improving
quality and hence the overall organisational competitiveness (Christopher,
1994).
Total quality management is among the
new techniques which modern organisations now employ with very good effect to
secure and keep their customers permanently satisfied. To this end, the Power
Holding Company of Nigeria is not expected to be left out of this struggle by
organisations, to remain relevant, gain a deeper insight into customers’
expectations of services and the strategies that could be implemented to
achieve a closer fit with wants and needs as well as excel in the face of the
present competitive environment. Total quality management is therefore a way of
managing to improve the effectiveness, efficiency, flexibility and
competitiveness of a business as a whole (Christopher, 1994).
The role played by the small business
has a vital input in the socio-economic and welfare development of any nation
cannot be overestimated. There is no doubt that poor quality culture has been
the bane of management in Nigeria.
Problems of meeting products
specification, often times, product fail to meet the specification required by
customers because of assignable causes like; defective materials used, improper
setting of equipment, operational errors, manpower etc. it is not worthy of
mention that it cost the same amount to produce products units problems of
variation in quality of product.
It
is against this background that the writer intends to write on the quality
control as a competitive tool for small scale enterprises in Nigeria.
1.2 OBJECTIVES OF THE ESSAY
This objective of the essay is to
examine the quality control as a competitive tool for small scale enterprises.
The specific objectives are:
a.
To examine the prospects of TQM in small scale
enterprises.
b.
To
identify if the culture of small scale enterprises will favour the application
of TQM in the organisation.
c.
To
assess the effect of environmental factors on the application of TQM in small
scale enterprises and organization at large.
1.3 SIGNIFICANCE OF THE STUDY
The essay is
important because it will make tremendous contribution towards improving the small
scale enterprises. In Nigeria generally, some organisations have adopted the
concept of TQM with little or no literature and academic research undertaken to
stress the importance of quality in an organization.
The essay will help in determining
the prospects of TQM in small scale enterprises. This will in no small measure
increase performance in terms of profitability and customer satisfaction and
thus contribute to knowledge in the field of quality management.
It is hope that this essay will
serves as an avenue for managers to adopt the recommendations in handling the
TQM for better economic development which will invariably lead to customers’
satisfaction. The essay will also be of immense significance to managers and
future researchers who wish to probe further study on the topic
1.4 SCOPE AND LIMITATIONS OF THE ESSAY
This essay work will be confined to
the quality control as a competitive tool for small scale enterprises in
Nigeria.As a management paradigm based on the principles of total customer
satisfaction, employee involvement, and continuous improvement.
Emphasis in a nutshell, shall focus
on TQM, as a concept that holds that no matter how well you are already doing
you can always do better.
In the course of this essay, the writer
encountered some natural limitations which made it difficult but never the less
did not affect the result of the essay. In every writes-up finance is supreme
the insufficiency of fund hampered the speed and thoroughness of conducting of
this essay work. The time limit given for this study deprived the researcher
the opportunity of covering all the expected areas of the essay. All these were
constraints encountered in the course of the essay.
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