THE IMPACT OF JOB SATISFACTION ON PRODUCTIVITY (A CASE STUDY OF STANDARD TRUST BANK PLC ENUGU BRANCH)
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THE IMPACT OF JOB SATISFACTION ON
PRODUCTIVITY (A CASE STUDY OF STANDARD TRUST BANK PLC ENUGU BRANCH)
ABSTRACT
The need for
increase productivity in our industries totally cannot be over emphasized. This is evidenced by the
development of new technologies to the highest level. It is worthy to note that
to achieve the level man is needed in concert with other resources. A survey
was carried out to establish the impact of job satisfaction on productivity in
standard trust bank plc Enugu branch as a case study. The objective of the
study is to examine the role of job satisfaction on productivity with a view to
determining the extent to which the said relationship exist. The main research
instrument adopted include the use of designed questionnaire and oral interview
which form the primary sources of data for the research work. The secondary
sources of data include the use of textbooks, magazines, journals, internet
materials etc. the data collected was than analyzed using simple percentage
analysis. Also hypothesis were formulated and tested using chi-square method.
Therefore, it is recommended that there would be adequate training of state to
enhance good job productivity.
TABLE OF
CONTENTS
COVER PAGE
TITLE PAGE
APPROVAL
PAGE
ABSTRACT
DEDICATION
ACKNOWLEDGMENT
TABLE OF
CONTENT
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF THE PROBLEM
1.3 OBRECFIVE
OF THE STUDY
1.4 RESEARCH QUETION
1.5 SIGNIFCANT OF THE STUDY
1.6 LIMITATION OF THE STUDY
1.7 DEFINITION OF TERM
CHAPTER TWO
REVIEW OF
RELATED LITERATURE
2.1 LITERATURE REVIEW
2.2 TECHNOLOGY, JOB SATISFACTION AND
PRODUCTVITY
2.3 THE SCIENTIFIC MANAGEMENT
2.4 THE HUMAN RELATION
2.5 THE BEHAVIOUR SCIENCE APPROACH
2.6 EXPERIENCE FROM OTHER COUNTRIES
2.7 THE LOANS SYSTEM IN NIGER IA
2.8 IMPACT OF JOB SATISFACTION ON PRODUTIVITY
Reference
CHAPTER
THREE
RESEARCH
DESIGN AND METHODOLOGY
3.1 RESEARCH DESIGN
3.2 METHOD OF DATA COLLECTION
3.3 SOURCES OF DATA
3.4 AREA OF THE STUDY
3.5 POPULATION OF THE STUDY
3.6 SAMPLE USED AND SAMPLING PROPCEDURE
3.7 RELIDABILITY OF THE INSTRUMENT
3.8 VALIDABILITY OF THE INSTRUMENT
CHAPTER FOUR
DATA
PRESENTATION & ANALYSIS
4.1 PRESENTATION & ANALYSIS
4.2 DATA PRESENTATION
4.3 TESTING OF HYPOTHESIS
CHAPTER FIVE
DISCUSSION,
RECOMMENDATION & CONCLUSION
5.1 SUMMARY OF FINDINGS
5.2 CONCLUSION
5.3 RECOMMENDATION
5.4 IMPLICATION OF RESEARCH FINDINGS
5.5 LIMITATION OF STUDY
5.6 SUGGESTION FOR FURTHER RESEARCH
REFERENCE
BIBLIOGRAPHY
CHAPTER ONE
INTRODUTION
1.1 BACKGROUND OF THE STUDY
Over the
years job satisfaction on production have became an everyday work in Nigeria,
industrialist economist and politics feel concerned with it. Because feel it’s
trend is integral economic to the nation general economic health.
Job
satisfaction relates to better pay, improved communication rotation and
enrichment improved inter-personal relations, better working environment and
improved technology.
Productivity
on the other hand refer to the relationship between a company input and output.
It could be in term of profit, quality of work and quality or volume of work.
In the 1930’s the industrial would turn it’s
attention from human engineering to human relation and Harvard psychologist.
mayo revealed the impact of social and psychological factors on workers
satisfaction and productivity organization whether large or small have certain
objective, which they want to achieve.
The
attainment of this objective is a measure of the effectiveness, productivity
and job satisfaction of members of the organization. It should be noted that
organization with building and sophisticated equipment will not be productive
without ensuring that their workers are satisfied with their job.
Lawrence m.
Mattos [1979] mentioned nine[9] strategies among which are positive employee
relation criminate implementing productivity incentives, quality of relation
climate, implementing productivity incentive, quality of work life and improve
individual performance through [M.B.O] management by objective.
According to Shuresize and Bengh scientist
and engineers may not be effectively utilized in the economy because their
working condition are unmotivating.
In Abel Ubek’ opinion [1978
vol.14,No.704-35]once people in clouding the ordinary citizens, detect that.
1.2STATEMENT OF THE PROBLEMS
This study
en titled “The impacts of job satisfaction on productivity” attempt to
investigate the nature of job satisfaction on productivity system in bank in
Enugu state with particular reference to standard trust bank plc Enugu branch.
i.
To examine the role of the job satisfaction on productivity.
ii.
Asses whether job satisfaction can effectively reach participant at the
private sector in past structural adjustment programmer [S.A.P]era.
iii.
To evaluate to what extent the job satisfaction has encourage private
sector as a medium of increasing productivity.
iv.
Appraises to what extent the job satisfaction have responded to the
productivity.
1.3 OBJECTIV OF THE STUDY
The
foregoing discussion has centered on the employees job satisfaction and
productivity ,very few empirical studies if any had been conducted by Nigeria
scholars and satisfaction and their productivity.
This study
will therefore seek to:
1. To undertake both descriptive and empirical
analysis employee job satisfaction in standard trust band the money they had
helped in accumulating is being wasted in frivolous and vessels project as
ventured, rather than in the interest and continued growth and development of
the organization to which they belong they loose interest.
This
according to him is a common phenomenon in indigenous business. The owners of
the business uses the capital project made to either acquire more view as thraw
frequent parties or build houses. Its staff do not feel they have a share
interest. Moreover, it is well known fact that all business organization
strives and aim at increasing or improving productivity in order to
achieve the organization goals and
objective.
The researcher feels that it will serve a
useful purpose to ascertain whether an organization productivity can be
improved by improving the job satisfaction of employee of selection of the
topic.
2. The impact of job satisfaction on
productivity. A case study of standard trust bank plc Enugu branch plc with a
view of determining whether there is any relationship between the variables
under consideration .
3. To identify the problem[s] [if any]
militating against the effort of standard trust bank plc towards job satisfaction
on their productivity.
4. To examine how standard trust bank plc
encourage job satisfaction and productivity self help project in the bank
industry.
1.4 RESEARCH QUESTION
in pursuance
of this research work. The researches deemed it necessary to address this
research problem empirically, it also necessary to build a conceptual and
pre-positioned foundation that will understand the important and relationship
and their productivity. For the purpose of this study the following research
question are asked:
1)To what
extent would job satisfaction lead to increase productivity?
2)Can
improved wages incentives workers lead to load to job satisfaction?
3)Does
improved communication and supervision load to job satisfaction?
4)What are
the future that lead to job satisfaction?
5)Do job
rotation, enlargement and environment lead to job satisfaction?
1.5 SIGNIFICANT OF THE STUDY
It is
important to point out that an companion of this work by the researcher, it
will and other readers who have no experience or who did not have the
opportunity to work on the subject to know tears the impact as job satisfaction
on productivity in barks.
To the
future researchers, it is pertinent to note that they will make reference
which will be of guide to them in
carrying out their own work. The researcher hope that viewed in a manner
suiting the purpose of other workers economic and related studies and
especially that they contribute actively to the systematic organization of
knowledge about the impact of job satisfaction on productivity.
1.6 SCOPE OF THE STUDY
For the
purpose of time and financial involvement in this project work, the researcher
has decided to limit the study to the job satisfaction an productivity of
standard trust bank plc Enugu branch.
1.7 DEFINITION OF TERM
A.Job
satisfaction: means increase in productivity.
B.Productivity:
means efficiency in industry production.
C.Work: A
task which employee is assigned to perform.
D.Incentive:
It is those stimulus that make one to act in a particular way.
E. Goals: It is the end to which organization
strives towards achieving.
F. Organization: This is an act of organization
a body of people company school etc. it can also refer to the structure of
relation that exist between positives in a group.
G.Management:
It is the act of getting thing done through other.
H.Employee:
These employed to walk in an organization.
I. Motivation: It is an inner-force to satisfy
is in order to act in a particular way or manners.
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