A STUDY OF CONTROLLING OF CUSTOMER’S ACCOUNT BY THE COMMERCIAL BANKS. A CASE STUDY OF CITIZENS INTERNATIONAL BANK LTD.
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A STUDY OF CONTROLLING OF CUSTOMER’S
ACCOUNT BY THE COMMERCIAL BANKS. A CASE STUDY OF CITIZENS INTERNATIONAL BANK
LTD.
ABSTRACT
The aim of this research work is to
study the principles involved in controlling of customers account by the
Commercial Banks operating within the country.
It also high lights the different methods of operating various customers
account that are being operated by the Commercial Banks.
Controlling of the operations of
customers account has been regarded as the Backbone of banking activities
because customers account contributes the larger part of the Bank’s
profits. It has also been said many
times that bank customers are always eanger to find out the controlling
policies that is adopted by the bank in the operation of customer’s account.
Many people have some ideologies on
Bank policies but there is no written down principles that have dealt on
controlling of customers account by the Commercial banks.
To accomplish the above objective, the
researcher used mainly primary source of information to arrive at a conclusion.
However,
secondary source of data was also used to an extent.
The
secondary source of information consist mainly of review of related texts,
journals and periodicals. The primary
source of data collection mainly used is the interview employed to find out the
performance of controlling aspect of management in Nigeria with particular
reference to Citizens International Bank
Ltd.
The researcher revealed that there is a
great need for controlling in any organization.
It was also revealed that Citizens Int’l Bank ltd. controlling mechanism
is adequate in design effective in operation and consistency in
application. It also highlighted some
areas of constraints to the controlling aspects of Citizen’s Int’l Bank.
In order to make the work look simple,
the researcher divided the work into five chapters. One to four dealt with introduction,
literature review, research methodology and presentation and analysis of
interview respectively.
The researcher summarized her findings
and draw conclusions and made recommendation together with suggestions in
chapter five.
The project was carried out by using
Citizen’s International Bank Ltd. Onitsha Central branch as a case study.
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