THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE (A CASE STUDY OF NB PLC-ENUGU)
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THE EFFECTS OF MODERN COMMUNICATION
EQUIPMENT ON THE SECRETARIAL PERFORMANCE (A CASE STUDY OF NB PLC-ENUGU)
ABSTRACT
The core
objective of this study is to identify the effect of modern communication
equipment on secretarial performances in some manufacturing firms especially NB
Plc-Enugu. This study comprises of fire
chapter and each chapter is elaborate
and explicit on the subject matter.
However, nine research questions
were formulated in the study and the researcher made use of percentages to
analyse the data collected.
The data for this study was gathered
through the use of interview guide, questionnaire few books on the topic, and
past studies directly related to the study.
It is
inferred from the study that a secretary cannot really perform
effectively and efficiently without the use of modern communication equipment
and as the case may be, office equipment has been developing since seventeenth
century until now.
This study is intended to find out
the modern office communication equipment in use in manufacturing firms, the
job efficiency on the part of the secretary with the use of these equipment,
the job satisfaction they give to secretaries, the challenges they pose, the
problem encountered by secretaries on the usage and how far they have helped in
enhancing the secretaries efficiency in the organization.
Finally,
five manufacturing firms based in EnuguState of Nigeria were selected for this
study, while the population of this study comprises 60 secretaries and 40 Boss
making it a total of 100 respondents used in this study.
TABLE OF
CONTENTS
Title page
Approval
page
Dedication
Acknowledgement
Table of
contents
Abstract
Chapter
one
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 The objective or purpose of the study
1.4 Delimitation of the study
1.5 Research questions
1.6 Significance of the study
Chapter
two
2.0 Review of related literature
2.1 Introduction of office automation
2.2 The reasons for moderns communication
Office
equipment
2.3 Modern communication equipments compared
With the old
equipment in secretarial field
2.4 Problems secretaries encounter in the use
of these
Modern
communication office equipmen
2.5 Summaries
Chapter
three
3.0 Methodologie
3.1 Research Design
3.2 Area of Study
3.3 Population of the study
3.4 Sample and Sampling Procedure
3.5 Instrument for the Data Collection
3.6 Validation of the Research
Instrument
3.7 Method of Administration of the
Research Instrument
CHAPTER FOUR
4.0 Data
Presentation and Results
4.1
Introduction
4.2 Analysis
of Data
CHAPTER FIVE
5.0
Discussion, Implication; Recommendation
5.1
Discussion of Results
5.2
Conclusion
5.3
Implications of the result
5.4 Recommendation
5.5 Suggestion for further research
Bibliography
Appendix
Questionnaire
CHAPTER ONE
1.0 INTRODUCTION
1.1 In discussing the impact of modern
communication equipment on the secretarial performance in organizations; two
factors are to be recognized. Technological growth and organizational
structure. Organisation here does not
mean only structure but includes aspects of interactions between people and
machines in achieving set organizational goals.
It is said that successes of any
person or organisation depends largely on information available to a human
person and the constant modification of modern communication equipment that is
fully up-dated with modern information.
This ascertain brings us to the
purpose of an office which includes the following: Administration, clerical work, money handling
information communication systems which is an embodiment of secretarial
operations. Office as a mini-social
system according to farber and Barr 1979 plays important roles in defining
responsibilities. For the aforementioned
reasons the secretary must be available to organize and run the office
completely. Here the secretary is seen
as an executive assistant who has a mastery of
office/organizational
skills. She has to be familiar with the
manipulation of the modern communication equipment which is made to enhance
his/her performance.
Office automation provides increased
productivity through improved access to data, faster responses to customer
demands and faster decision makings. The
invention of modern office equipment were necessitated as a result of the
growth in large scale enterprises and also as a technological break through. The office therefore relies much on sophisticated
office equipment in order to cope with the ever-increasing activities in the
organizations.
Like in Nigeria Breweries Plc. Which
is one of the largest quoted company in Nigeria
stock market has successive
secretarial functions. This
company started in Nigeria in 1946 producing star larger and has witnessed a
lot of human and technological transformations.
In their policies to keep a
healthy work force in personnel and machines they have taken their
secretarial operations to greater heights.
This they were able to achieve through the introduction of any equipment that will
enhance the job of their secretaries and also customer service satisfaction. Nigeria
Breweries believe in breaking into new areas. They contend so much with the tomorrow of
their business. Strategically, actions,
planning and implementation to ensure that tomorrow is achieved. Nigerian breweries plc. is futuristic in
their business approach made possible by the able and vision driven leadership
of their past and immediate Directors/
Chief executives that pilots the
affairs of the business in conjunction with Heineken international. Recently a multi-billion Naira ultra modern
brewery has been cited in Enugu state with the slogan that it is a world class
investment that can complete with another out-fit in any part of the world is
modern communication and production and delivery equipment. The introduction of modern office equipment
in Nigerian Breweries plc mainly the computer in every office of the company
also shows that the secretarial performance goes with the acquisition of these
modern equipments.
It seems however, that although the
higher levels of management might not make much direct use of modern office
technology the secretary will. This
office automation for the secretarial is in providing the secretary with a
system that meets the real need identified as being important rather than the
ones of typing and stenography that are thoughts to be important. As against the traditional office the modern
office has a lot of activities to perform with the aid of modern equipment.
Nowadays, un-countable manufacturing
industries have installed these equipments and the secretaries are present to
manipulate them in discharging their duties efficiently and effectively.
1.2 STATEMENT OF THE PROBLEM
The
importance of efficiency in job performance can not be over- emphasized. A case for the pursuit of increased
efficiency/productivity can be made simply by looking at the categories of
office work, the size of the size of the office work force and the impact of
mechanization.
The
secretarial profession have witnessed a tremendous change in terms of
technological advancement. Modern
office equipment has taken the toll of events with the growing rate of
scientific and technology which are used in manufacturing industries to
facilitate office work and reduce labour costs.
They include: electronic typewriters,
fax machines, telephone, computers, dictating machines and recording machines
etc.
1.3 THE OBJECTIVE OR PURPOSE OF THE
STUDY
Therefore
the purpose of this study is to identify the impact of modern office equipment
on the job performances of secretaries in NB Plc – Enugu.
1. The extent the modern office
equipment enhances or has enhanced the job performance of secretaries in the
discharge of her duties in NB-P Enugu.
2. The accuracy of work done
using these equipments.
3. The quantity of time spent or
needed to perform a task using these equipments.
4. The reduction of cost brought
about by the installation of these equipment
5. The job satisfaction the
secretary derives from the use of these equipment in performing her duties.
6. The job security of
secretaries with the acquisition of these modern office communication equipment
1:4 DELIMITATION OF THE STUDY
This
study is limited only to NB Plc -
Enugu and other manufacturing industries in Enugu state and seek to find out
the effect of modern office equipment on the job performances of secretaries in
manufacturing industries. The category
of people to be studies in NB plc Enugu are:
1. Designated employed secretaries
2. Clerks whose function has been
enveloped by modern office equipment
3. Managers
4. Operatives.
1.4 RESEARCH QUESTIONS
The
following questions were designed by the researcher to enable her reach
conclusions such as:
i. How far as the modern office equipment
enhanced efficiency in secretarial duties in manufacturing industries
especially in NB plc-Enugu?
ii. To what extent has the use of these
equipment assisted the secretary in the discharge of her duties?
iii. How accurate and qualitative is the work
done using these equipment in manufacturing industries.
iv. What are the problems the secretaries
encounters in the use of these modern office equipment.
1.5 SIGNIFICANCE OF THE STUDY
This study
will be of great value to the professional secretaries and society in general
as well as manufacturing firms like NB Plc – Enugu. The knowledge exerted from the study will be
beneficial to secretaries in the discharge of their duties and will definitely
encourage new innovations in office automation and information technology on
the part of the implementer
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