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THE IMPACT OF CREDIT MANAGEMENT ON
THE PROFITABILITY OF A MANUFACTURING FIRM
ABSTRACT
The aim of
this research work is to appraise “The impact of credit management on the
profitability of a manufacturing firm focused on Unilever Nigeria Plc Aba”.
This is because; trade credit is a short term source of finance and sometimes
take the form of bills payable. The statement problem of this research banks
about the poor level of credit management and also the problems which the firms
encounter as a result of high-rate of bad debts.
The objective of this research study is to
highlight the effects of the credit management on the profitability of the
company as well as to highlight the advantages of effective and efficient
management of trade credit amongst others. Furthermore, this research work will
be of immense significance to the staff of Unilever Nig. Plc Aba as well as the
students and the researcher since it aims at providing effective means of
reducing default in collection of accounts. Also, research questions like;
could a company’s liquidity problem be attributed to bad debt? On the average,
how long do you allow credit to customers? Etc. research instrument used were
questionnaires for the purpose of obtaining the desired result. In treating and
analyzing the data collected, an extensive use of tabular information and
percentages were of great importance. In the light of the findings and
conclusions of this work, the following recommendations are put up: that then
should be a regular review of credit policies to suit the changes in the
business environment and that an enquiry unit should be established to take
responsibility for prospective credit’s assessments amongst others.
TABLE OF
CONTENTS
Title page =
= = = = = = = = i
Approval
Page = = = = = = = = ii
Dedication =
= = = = = = = = iii
Acknowledgement
= = = = = = = iv
Abstract = =
= = = = = = = v
Table of
contents = = = = = = = = vi
CHAPTER ONE
1.0
Introduction = = = = = = = 1
1.1
Background of the Study = = = = = = 1
1.2
Statement of the Problem = = = = = 3
1.3
Objective of the Study = = = = = = 5
1.4
Formulation of Research Hypotheses = = = 6
1.5 Research
Questions = = = = = = 7
1.6
Significance of the Study = = = = = = 8
1.7 Scope of
the Study = = = = = = = 9
1.8
Limitations of the Study = = = = = = 9
1.9
Definition of Terms = = = = = = 10
CHAPTER TWO
2.0
Literature Review = = = = = = 12
2.1 Reasons
for granting credit = = = = = 14
2.2 Setting
credit policy and Regulation = = = = 17
2.2.1 Credit
Standards = = = = = = = 18
2.2.2 Credit
Terms = = = = = = = 18
2.2.3
Collection Efforts = = = = = = = 19
2.3 Credit
Policy Goals = = = = = = 20
2.3.1
Optimal Credit Policy = = = = = = 20
2.4 Credit
Policy Variable Analysis = = = = 22
2.4.1 Credit
Analysis = = = = = = = 23
2.4.2 Credit
Scoring = = = = = = = 24
2.4.3
Collection Policy and Procedures = = = = 26
2.4.4
Establishing Internal Collection Procedure = = = 26
2.4.5 Other
Collection Procedures = = = = = 27
2.4.6
Monitoring Receivables = = = = = = 28
References =
= = = = = = = 34
CHAPTER
THREE
3.0 Research
Methodology = = = = = = 35
3.1 Research
Design = = = = = = = 35
3.2 Area of
Study = = = = = = = 36
3.3 Sources
of Data = = = = = = = 36
3.4
Population of the Study = = = = = = 37
3.5
Instrument of Data Collection = = = = = 38
3.6
Validation of the Instrument = = = = = 38
3.7
Reliability of the Instrument = = = = = 39
3.8 Method
of Data Analysis = = = = = = 39
3.9 Sample
Design and Determination of Sample Size = = 40
CHAPTER FOUR
4.0
Presentation, Analysis and Interpretation of Data = = 42
4.1 Analysis
and Interpretation of Data = = = = 42
4.2 Test of
Hypotheses = = = = = = 55
4.3 Test of
Hypothesis 1 = = = = = = 56
CHAPTER FIVE
5.0 Summary
of Findings, Conclusion and Recommendations 68
5.1 Summary
of Findings = = = = = = 68
5.2
Conclusion = = = = = = = = 69
5.3
Recommendations = = = = = = 71
Bibliography
= = = = = = = 73
Appendix 1 =
= = = = = = = 75
Appendix II
= = = = = = = = 76
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