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THE
IMPACT OF CREDIT MANAGEMENT ON THE PROFITABILITY OF A MANUFACTURING FIRM
ABSTRACT
The aim of this
research work is to appraise “The impact of credit management on the
profitability of a manufacturing firm focused on Unilever Nigeria Plc Aba”.
This is because; trade credit is a short term source of finance and sometimes
take the form of bills payable. The statement problem of this research banks
about the poor level of credit management and also the problems which the firms
encounter as a result of high-rate of bad debts. The objective of this research
study is to highlight the effects of the credit management on the profitability
of the company as well as to highlight the advantages of effective and
efficient management of trade credit amongst others. Furthermore, this research
work will be of immense significance to the staff of Unilever Nig. Plc Aba as
well as the students and the researcher since it aims at providing effective
means of reducing default in collection of accounts. Also, research questions
like; could a company’s liquidity problem be attributed to bad debt? On the
average, how long do you allow credit to customers? Etc. research instrument
used were questionnaires for the purpose of obtaining the desired result. In
treating and analyzing the data collected, an extensive use of tabular
information and percentages were of great importance. In the light of the
findings and conclusions of this work, the following recommendations are put
up: that then should be a regular review of credit policies to suit the changes
in the business environment and that an enquiry unit should be established to
take responsibility for prospective credit’s assessments amongst others.
TABLE OF CONTENTS
Title page = = = = =
= = = = i
Approval Page = = = =
= = = = ii
Dedication = = = = =
= = = = iii
Acknowledgement = = =
= = = = iv
Abstract = = = = = =
= = = v
Table of contents = =
= = = = = = vi
CHAPTER ONE
1.0 Introduction = =
= = = = = 1
1.1 Background of the
Study = = = = = = 1
1.2 Statement of the
Problem = = = = = 3
1.3 Objective of the
Study = = = = = = 5
1.4 Formulation of
Research Hypotheses = = = 6
1.5 Research
Questions = = = = = = 7
1.6 Significance of
the Study = = = = = = 8
1.7 Scope of the
Study = = = = = = = 9
1.8 Limitations of
the Study = = = = = = 9
1.9 Definition of
Terms = = = = = = 10
CHAPTER TWO
2.0 Literature Review
= = = = = = 12
2.1 Reasons for
granting credit = = = = = 14
2.2 Setting credit
policy and Regulation = = = = 17
2.2.1 Credit
Standards = = = = = = = 18
2.2.2 Credit Terms =
= = = = = = 18
2.2.3 Collection
Efforts = = = = = = = 19
2.3 Credit Policy
Goals = = = = = = 20
2.3.1 Optimal Credit
Policy = = = = = = 20
2.4 Credit Policy
Variable Analysis = = = = 22
2.4.1 Credit Analysis
= = = = = = = 23
2.4.2 Credit Scoring
= = = = = = = 24
2.4.3 Collection
Policy and Procedures = = = = 26
2.4.4 Establishing
Internal Collection Procedure = = = 26
2.4.5 Other
Collection Procedures = = = = = 27
2.4.6 Monitoring
Receivables = = = = = = 28
References = = = = =
= = = 34
CHAPTER THREE
3.0 Research
Methodology = = = = = = 35
3.1 Research Design =
= = = = = = 35
3.2 Area of Study = =
= = = = = 36
3.3 Sources of Data =
= = = = = = 36
3.4 Population of the
Study = = = = = = 37
3.5 Instrument of
Data Collection = = = = = 38
3.6 Validation of the
Instrument = = = = = 38
3.7 Reliability of
the Instrument = = = = = 39
3.8 Method of Data
Analysis = = = = = = 39
3.9 Sample Design and
Determination of Sample Size = = 40
CHAPTER FOUR
4.0 Presentation,
Analysis and Interpretation of Data = = 42
4.1 Analysis and
Interpretation of Data = = = = 42
4.2 Test of
Hypotheses = = = = = = 55
4.3 Test of
Hypothesis 1 = = = = = = 56
CHAPTER FIVE
5.0 Summary of
Findings, Conclusion and Recommendations 68
5.1 Summary of
Findings = = = = = = 68
5.2 Conclusion = = =
= = = = = 69
5.3 Recommendations =
= = = = = 71
Bibliography = = = =
= = = 73
Appendix 1 = = = = =
= = = 75
Appendix II = = = = =
= = = 76
CHAPTER ONE 1.0
INTRODUCTION
1.1 BACKGROUND OF THE
STUDY
Credit management is
a term used to identify accounting functions usually conducted under the
umbrella of accounts receivables. Essentially, this collection of processes
involves qualifying the extension of credit to a customer, monitors the
reception and logging of payments on outstanding invoices, the initiation of
collection procedures, and the resolution of disputes or queries regarding
charges on a customer invoice. When functioning efficiently, credit management
serves as an excellent way for business to remain financially stable.
Competent credit
management seeks to not only protect the vendor from possible losses, but also
protect the customer from creating more debt obligations that cannot be settled
in a timely manner.
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