A STUDY OF CONTROLLING OF CUSTOMER’S ACCOUNT BY THE COMMERCIAL BANKS. (A CASE STUDY OF CITIZENS INTERNATIONAL BANK LTD)
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A STUDY OF CONTROLLING
OF CUSTOMER’S ACCOUNT BY THE COMMERCIAL BANKS. (A CASE STUDY OF CITIZENS
INTERNATIONAL BANK LTD)
ABSTRACT
The aim of this
research work is to study the principles involved in controlling of customers
account by the Commercial Banks operating within the country. It also high lights the different methods of
operating various customers account that are being operated by the Commercial
Banks.
Controlling of
the operations of customers account has been regarded as the Backbone of
banking activities because customers account contributes the larger part of the
Bank’s profits. It has also been said
many times that bank customers are always eanger to find out the controlling policies
that is adopted by the bank in the operation of customer’s account.
Many people
have some ideologies on Bank policies but there is no written down principles
that have dealt on controlling of customers account by the Commercial banks.
To accomplish the above objective, the
researcher used mainly primary source of information to arrive at a conclusion.
However, secondary source of data was also used to an extent.
The secondary source of information consist mainly of review
of related texts, journals and periodicals.
The primary source of data collection mainly used is the interview
employed to find out the performance of controlling aspect of management in
Nigeria with particular reference to
Citizens International Bank Ltd.
The researcher
revealed that there is a great need for controlling in any organization. It was also revealed that Citizens Int’l Bank
ltd. controlling mechanism is adequate in design effective in operation and
consistency in application. It also highlighted
some areas of constraints to the controlling aspects of Citizen’s Int’l Bank.
In order to
make the work look simple, the researcher divided the work into five
chapters. One to four dealt with
introduction, literature review, research methodology and presentation and
analysis of interview respectively.
The researcher
summarized her findings and draw conclusions and made recommendation together
with suggestions in chapter five.
The project was
carried out by using Citizen’s International Bank Ltd. Onitsha Central branch
as a case study.
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