THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE (A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY)
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THE IMPACT
OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE (A STUDY OF SOME
SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY)
ABSTRACT
This
research investigated the impact of training and development on organizational
performance mainly in the service industry. The investigation focused on the
impact of training and development on employee performance, job satisfaction
and employee motivation. The study employed library and internet research,
especially in literature review. The descriptive method of were collected using
questionnaires and interview method four hypotheses were tested using
chi-square (x2) statistical method of analysis. The results from the findings
show that training and development improve employee performance, job
satisfaction, employee motivation, and organizational performance. Base on the
findings, the conclusion is that training and development received by the staff
of First Bank Nigeria Plc and Zodiac Hotels Ltd have improved employee
performance, job satisfaction, employee motivation and organizational
performance. The recommendation of the study is that training and development
should continue since there is significant relationship between training and
development and employee performance, job satisfaction, employee motivation,
and organizational performance.
TABLE OF
CONTENT
Title page
Certification
Dedication
Acknowledgement
Abstract
Table of
content
CHAPTER ONE
Introduction
1.1
Background of the study
1.2
Statement of the problem
1.3
Objective of the study
1.4
Hypotheses
1.5
Significance of the study
1.6
Motivation of the study
1.7 Scope
and Limitation of the study
1.8 Format
for the study
1.9
Definition of terms
CHAPTER TWO
Literature
Review
2.1 The
definition of training and development
2.2
Evaluation of staff training and development
2.3
Assessment of staff training and development Need
2.4 The
purpose of staff training and development
2.5 The
advantage of training and development
2.6 Problems
of training and development
2.7 Staff
training and development method
2.8
Principles of training and development
2.9 Training
and development and employee performance
2.10 Brief
History of the selected organizations
CHAPTER
THREE
3.0 Research
Methodology
3.1 Area of
the study
3.2
Population of the study
3.3 Samples
size of the study
3.4 Source
of data collection
3.5 Method
of data collection
3.6 Method
of data presentation and analysis
3.7 Method of hypothesis testing
CHAPTER FOUR
Data
Presentation, Analysis and Discussion of the Results
4.0 Data
presentation and analysis
4.1 Testing
of hypothesis
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