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THE IMPACT OF CREDIT MANAGEMENT ON
THE PROFITABILITY OF A MANUFACTURING FIRM
ABSTRACT
The aim of
this research work is to appraise “The impact of credit management on the
profitability of a manufacturing firm focused on Unilever Nigeria Plc Aba”.
This is because; trade credit is a short term source of finance and sometimes
take the form of bills payable. The statement problem of this research banks
about the poor level of credit management and also the problems which the firms
encounter as a result of high-rate of bad debts. The objective of this research
study is to highlight the effects of the credit management on the profitability
of the company as well as to highlight the advantages of effective and
efficient management of trade credit amongst others. Furthermore, this research
work will be of immense significance to the staff of Unilever Nig. Plc Aba as
well as the students and the researcher since it aims at providing effective
means of reducing default in collection of accounts. Also, research questions
like; could a company’s liquidity problem be attributed to bad debt? On the
average, how long do you allow credit to customers? Etc. research instrument
used were questionnaires for the purpose of obtaining the desired result. In
treating and analyzing the data collected, an extensive use of tabular
information and percentages were of great importance. In the light of the
findings and conclusions of this work, the following recommendations are put
up: that then should be a regular review of credit policies to suit the changes
in the business environment and that an enquiry unit should be established to
take responsibility for prospective credit’s assessments amongst others.
TABLE OF
CONTENTS
Title page =
= = = = = = = = i
Approval
Page = = = = = = = = ii
Dedication =
= = = = = = = = iii
Acknowledgement
= = = = = = = iv
Abstract = =
= = = = = = = v
Table of
contents = = = = = = = = vi
CHAPTER ONE
1.0
Introduction = = = = = = = 1
1.1
Background of the Study = = = = = = 1
1.2
Statement of the Problem = = = = = 3
1.3
Objective of the Study = = = = = = 5
1.4
Formulation of Research Hypotheses = = = 6
1.5 Research
Questions = = = = = = 7
1.6
Significance of the Study = = = = = = 8
1.7 Scope of
the Study = = = = = = = 9
1.8
Limitations of the Study = = = = = = 9
1.9
Definition of Terms = = = = = = 10
CHAPTER TWO
2.0
Literature Review = = = = = = 12
2.1 Reasons
for granting credit = = = = = 14
2.2 Setting
credit policy and Regulation = = = = 17
2.2.1 Credit
Standards = = = = = = = 18
2.2.2 Credit
Terms = = = = = = = 18
2.2.3
Collection Efforts = = = = = = = 19
2.3 Credit
Policy Goals = = = = = = 20
2.3.1
Optimal Credit Policy = = = = = = 20
2.4 Credit
Policy Variable Analysis = = = = 22
2.4.1 Credit
Analysis = = = = = = = 23
2.4.2 Credit
Scoring = = = = = = = 24
2.4.3
Collection Policy and Procedures = = = = 26
2.4.4
Establishing Internal Collection Procedure = = = 26
2.4.5 Other
Collection Procedures = = = = = 27
2.4.6
Monitoring Receivables = = = = = = 28
References =
= = = = = = = 34
CHAPTER
THREE
3.0 Research
Methodology = = = = = = 35
3.1 Research
Design = = = = = = = 35
3.2 Area of
Study = = = = = = = 36
3.3 Sources
of Data = = = = = = = 36
3.4
Population of the Study = = = = = = 37
3.5
Instrument of Data Collection = = = = = 38
3.6
Validation of the Instrument = = = = = 38
3.7
Reliability of the Instrument = = = = = 39
3.8 Method
of Data Analysis = = = = = = 39
3.9 Sample
Design and Determination of Sample Size = = 40
CHAPTER FOUR
4.0
Presentation, Analysis and Interpretation of Data = = 42
4.1 Analysis
and Interpretation of Data = = = = 42
4.2 Test of
Hypotheses = = = = = = 55
4.3 Test of
Hypothesis 1 = = = = = = 56
CHAPTER FIVE
5.0 Summary
of Findings, Conclusion and Recommendations 68
5.1 Summary
of Findings = = = = = = 68
5.2
Conclusion = = = = = = = = 69
5.3
Recommendations = = = = = = 71
Bibliography
= = = = = = = 73
Appendix 1 =
= = = = = = = 75
Appendix II
= = = = = = = = 76
CHAPTER ONE
1.0
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
Credit
management is a term used to identify accounting functions usually conducted
under the umbrella of accounts receivables. Essentially, this collection of
processes involves qualifying the extension of credit to a customer, monitors
the reception and logging of payments on outstanding invoices, the initiation
of collection procedures, and the resolution of disputes or queries regarding
charges on a customer invoice. When functioning efficiently, credit management
serves as an excellent way for business to remain financially stable.
Competent
credit management seeks to not only protect the vendor from possible losses,
but also protect the customer from creating more debt obligations that cannot
be settled in a timely manner.
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