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THE EFFECTS OF TOTAL QUALITY
MANAGEMENT ON-PRODUCTIVITY-USING-THE-PROBIT-MODEL
ABSTRACT
The broad
objective of this research work is to take a critical look at the principle of
total quality management so as to find out how its implementation will affect
an organisation‟s productivity and profitability. For the purpose of this
study, the researcher limited its data to those of the Skye Bank Plc and her
customers. The researcher used survey method to investigate the effects of
Total Quality Management on productivity using the probit model: a case study
of Skye Bank Plc Edo State.
TABLE OF
CONTENTS
Approval
Page ii
Certification
iii
Dedication
iv
Acknowledgement
v
Abstract vi
CHAPTER ONE:
INTRODUCTION
1.1
Background of the study 1
1.2
Statement of the problem
1.3
Statement of the objectives
1.4 Research
questions
1.5
Hypotheses of the study
1.6
Significance of the study
1.7 Scope of
the study
1.8
Limitations of the study
CHAPTER TWO
LITERATURE
REVIEW
2.1
Introduction
2.2 Review
of relevant literature on T.Q.M
2.2.1 T.Q.M
overview
2.2.2 The
importance of people in T.Q.M
2.2.3
Quality measurement and business excellence
2.2.4
Quality improvement verses quality assurance
2.2.5
Implementation of principles
2.2.6 Steps
in managing the transition
2.2.7 Key
improvement concepts
2.2.7.1
Process and systems
2.2.7.2
Customers and suppliers
2.2.7.3
Quality
2.2.7.4
Benchmarking
2.2.7.5
Teams and teamwork
2.2.8 The
concept of continuous improvement by T.Q.M
2.2.8.1
Basic principles of T.Q.M
2.2.9 Key
element of T.Q.M
2.2.10 Steps
to total quality management (T.Q.M)
2.2.11 The
concepts of culture
2.2.12
Applying T.Q.M in T.Q.M in academics
2.2.13 The
success of T.Q.M
2.3
Measurement of organizational
CHAPTER
THREE
METHODOLOGY
3.1 Research
design
3.2 Source
of data
3.3 Area of
study
3.4
Population of the study 38
3.5
Determination of sample size
3.6
Reliability test
3.7 Validity
test
3.8
Techniques for data analysis
CHAPTER FOUR
PRESENTATION
OF DATA
4.1
Presentation of data
4.2 Test of
hypotheses
4.3
Discussions of findings
CHAPTER FIVE
SUMMARY,
CONCLUSION, RECOMMENDATION
5.1 SUMMARY
5.2
CONCLUSION
5.3
RECOMMENDATION
Bibliography
Appendix
CHAPTER ONE
INTRODUCTION
1.1
HISTORICAL BACKGROUND AND THE ORIGIN OF SKYE BANK PLC
Banking in
Nigeria took a new dimension after the pronouncement of the former governor of
the Central Bank of Nigeria professor Charles Soludo for the need to improve
the banking industry in Nigeria thereby competing with other foreign banks,
hence capital base to 25 billion naira.
According to
the governor of central bank professor Charles Soludo, the whole idea of the
increment is to give room for other small financial institutions to strive.
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