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APPLICATION OF KNOWLEDGE MANAGEMENT TOOL FOR IMPROVEMENT
IN GUARANTY TRUST BANK PLC
ABSTRACT
The
title of this project is “Application of knowledge management tool for
improvement in GTB plc. The main objectives of this study among others, is to
find out, if the organization has a formulated systematic process and strategies
with regards to the acquisition, sharing and evaluation of knowledge available
within the organization. In other to achieve these objectives, a research
question was formulated and administered to examine that the organization has
formulated systematic process for acquisition, sharing and evaluation of
knowledge. Questionnaire was used as instrument for data collection. The Likerts
5 point scale and mean score methods were used to analyze the data. One of the
findings was that, the style of management helps in the acquisition, sharing
and evaluation of knowledge available within the organization. In conclusion, laid-down
processes and strategies for acquisition, sharing and evaluation of knowledge
for proper flow of information for teamwork and greater results. It is
recommended that benefits and importance of knowledge management should be
clearly explained to the employees for better outcome of result.
TABLE OF CONTENTS
Title page - - - - - - - - - i
Declaration - - - - - - - - ii
Approval page - - - - - - - - iii
Dedication - - - - - - - - - iv
Acknowledgement - - - - - - - v
Abstract - - - - - - - - - vii
Table of contents - - - - - - - - viii
CHAPTER
ONE
Introduction
1.1 Background
of the study - - - - - 1
1.2 Statement
of the Problems - - - - - 3
1.3 Objectives
of the Study - - - - - 4
1.4 Significance
of the study - - - - - 5
1.5 Research
Questions - - - - - - 5
1.6 Scope
of the Study - - - - - - 6
1.7 Limitation
of the Study - - - - - 6
1.8 Definition
of Terms - - - - - - 6
CHAPTER
TWO
Literature Review
2.1 Introduction
- - - - - - 7
2.2 Conceptual
Definition - - - - - - 7
2.3 Knowledge
Management - - - - - 8
2.4 Objectives
of Knowledge Management - - - 11
2.5 Dimension
of Knowledge - - - - - 12
2.6 Strategies
for Knowledge Management - - - 15
2.7 Motivation
as tool for Knowledge Management - - 16
2.8 Technology
use in Knowledge Management - - 20
2.9 Knowledge
Leader - - - - - - 21
2.10 Knowledge
Management System - - - - 24
2.11 Benefits
of Knowledge Management - - - 27
2.12 Summary
of the Chapter - - - - - 27
CHAPTER THREE
Research Methodology
3.1 Introduction
- - - - - - - 28
3.2 Research
Design - - - - - - - 28
3.3 Area
of Study - - - - - - - 28
3.4 Population
of the Study - - - - - 28
3.5 Sample
and Sampling Techniques - - - - 29
3.6 Instrument
of Data Collection - - - - 29
3.7 Validation
of Instrument - - - - - 29
3.8 Reliability
of Instrument - - - - - 29
3.9 Method
of Data Collection - - - - - 29
3.10 Method
of Data Analysis - - - - - 30
CHAPTER FOUR
Data Presentation and Analysis
4.1 Introduction
- - - - - - - 31
4.2 Characteristics
of Respondents - - - - 32
4.3 Data
Presentation and Analysis - - - - 34
4.4 Summary
of Findings - - - - - - 44
4.5 Discussion
of Findings - - - - - - 45
CHAPTER
FIVE
Summary,
Conclusion and Recommendation
5.1 Summary
- - - - - - - - 47
5.2 Conclusion
- - - - - - - - 48
5.3 Recommendation
- - - - - - 49
Bibliography
- - - - - - - - 51
Appendices - - - - - - - - 53
CHAPTER ONE
1.1
BACKGROUND OF THE STUDY
Knowledge management was scientific discipline in
earlier 1990s, supported solely by practitioners after sometime Leif Eduinsson
of Sweden
Knowledge management (km) comprises ranges of strategies
and practices used in an organization to identify, create, represent,
distribute and enable adoption of insights and experiences, such insight and
experience comprises knowledge either embodies in individuals or embedded in
organization as a practice or process.
Knowledge management includes courses taught in the
field of business administration, information system, management and library
and information sciences but more recently other fields have started
contributing to knowledge management research. These include information and
media, computer science and public policy.
Knowledge management focuses on organizations objectives
such as to improve performance, competitive advantages, innovation etc.
however, knowledge management has a lot to challenges in accessing relevant knogwledge
due to lack of skills in using various technologies tools and difficulties in
implementing knowledge management within organization due to language usage
e.t.c.
The reason for this study to see if organizations apply
knowledge management and how well it has improved their organization and even
employees.
HISTORICAL OF GTB
Guaranty Trust Bank is one of the best banks in Nigeria Nigeria and also has in Gambia , Liberia ,
Ghana Victoria Island .
Fola Adeola and Tayo Aderinokun are the main founder of
Guaranty Trust Bank plc. Both resigned from a merchant bank after seeing that
the bank was collapsing due to management problems.
“Fola Adeola initiated the suggestion of the name
“Guarantee Trust” due to the acronym that it could be easily remembered: Along
the line a suggestion came from Gbolade Osibodu, the word “Guarantee” was
change to “Guaranty” to further underscore the defining ethics of the new
venture. Adeola and Aderinokun came from both NAL merchant bank and continental
merchant bank and the consensus was that the new venture should be a commercial
bank.
The bank has operating since 1991 till date, and have
tried to overcome a lot of issues, and even though one of the founders is dead
“Tayo Aderinokun the bank is till moving on strong as it can.
1.2 STATEMENT OF
PROBLEM
Knowledge is a limited organizational value if it is not
shared. Knowledge management helps in creating, sharing and using of collective
knowledge but many organizations are just realizing its usefulness and
organization that have applied it are facing or have some challenges. These
challenges are:
- Problems of
knowledge transfer
- Lack of expertise to identify the key knowledge source within
the organization.
- Also the organization does not have knowledge leaders who are
able to promote knowledge management.
- Lack of understanding of information at hand
- Lack of fund for organization to fund and invest to embark on
current and future knowledge management activities.
1.3 OBJECTIVES OF
THE STUDY
1. To find out if the organization has a formulated systematic
process and strategies with regard to the acquisition, sharing and evaluation
knowledge available within the organization.
2. To examine the style of management within the organization to
stimulate the acquisition, sharing and evaluating of knowledge between
employees.
3. To find out whether the organization has a vision of
implementing knowledge management.
4. To find out if the organization is committed and participative
towards implementing knowledge base environment.
1.4 SIGNIFICANCE
OF THE STUDY
The result of this research will be a great use when
concluded. It has attempted to open the mind of the organization.
Firstly, it will be of great use to organization both
public and private sectors e.g. Guaranty Trust Bank plc.
Secondly, organizations will know how to transform to
add value to process and operation of the business to accelerate growth and
innovation.
Thirdly, for the organizations to know how to use
knowledge management as competitive advantage for business.
Lastly, students and other researchers will use the
research work as a reference material.
1.5 RESEARCH
QUESTIONS
1. Do organization have a formulated systematic process and
strategies, with regarded to the acquisition sharing and evaluation of knowledge
available within the organization?
2. Does the style of management within the organization stimulate
the acquisition, sharing and evaluation of knowledge between the employees?
3. Do organizations have a vision of implementing knowledge
management?
4. Have organizations been highly committed and participative
towards implementing a knowledge base environment?
1.6 SCOPE OF THE
STUDY
The scope of this research is limited to the problems
and findings of solution to application of knowledge management for
improvement. It is also limited to Guaranty Trust Bank plc as a reference
organization.
1.7 LIMITATION OF
THE STUDY
In every research work, one is bound to encounter some
problems in the course of writing. This problem is necessary for the researcher
to encounter it for it project or research to be valuable.
The research have open the researcher mind to a lot of
things, never knew about. The problems encounter was getting adequate
information as quick and easily as possible.
1.8 DEFINITION OF
TERMS
K
M - Knowledge
Management
K
M S - Knowledge Management System
K
L - Knowledge
Leader
GTB - Guaranty Trust Bank
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