ASSESSING PERFORMANCE APPRAISAL TECHNIQUES IN ORGANISATION (A case study of Nigerian Bottling Company Plc, Kaduna)
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ASSESSING PERFORMANCE
APPRAISAL TECHNIQUES IN ORGANISATION (A case study of Nigerian Bottling Company
Plc, Kaduna)
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE
STUDY
Organisations uses performance appraisal their strength and
weaknesses and to improve in their operations.
Performance appraisal is defined as the formal assessment and
rating of individual workers by the supervisors and the manager.
In any organisation, manpower remains the most prominent and
the most valuable assets among other factors of production. It is this reason
performance appraisal is given recognition as a tool to improve organisational
activities.
Nigeria Bottling Company Plc (NBC) is a Greek-Own company
with branches in more then 180 countries all over the world including Nigeria.
Nigeria Bottling Company Plc (NBC) which is part of coca-cola
was incorporated in Nigeria in November, 1951 to bottle and sell carbonated non
alcoholic beverages. The company has the sole franchise to bottle coca-cola
products in Nigeria.
Production of coca-cola began in 1853 at a bottling
facility Lagos and new plants at Kano,
Port-Harcourt and Ibadan were opened.
The Nigeria Bottling Company Plc (NBC) became a public
company in 1972 with its shares listed on the Nigerian stock exchange.
Nigeria Bottling Company Plc (NBC) generate it own power and
is self sufficient and it also have its own carbondioxied and water production.
It has it bottling facilities around the country and it uses 82 distributions
outlets with the Head quarter at Ebute-metta, Lagos state.
In Nigeria today, coca-cola is number one bottler of soft
drinks, selling more than 20 million bottles per-day this is a figure which is
still growing with the continuing expansion of the existing 18 plants in
various parts of the country. Coca-cola is bottled in Lagos, Ibadan,
Part-Harcourt, Anambra, Plateau and Kware state. Others includes Kaduna, kano
and maiduguri state.
Fanta is by far orange segment and Sprite is the most widely
sold lemon drink in Nigeria . coca-cola, Fanta and sprite are the more products
of the company
Achievement of coca-cola has brought the development of
numbers of sisters industries and there are all contributing to the growth of
the Nigerian economy.
Nigeria Bottling Company plc obtains its bottles from the
Delta Glass company in Ugelli.
The Nigeria Bottling Company Plc (NBC) is a subsidiary
company of leventis group which serves as the parent company. It is established
in 1977 as one grown line plant with 50 staff but it has grown to the line
plant with 240 workforce.
The corporate objectives of Nigeria Bottling Company Plc
(NBC) includes the followings:
i. Product such
as coca-cola, start up to a certain capacity as allocated to each of the
beverage.
ii. Transfer of
technology in beverage production to Nigeria. Creation of employment
opportunities to Nigerian.
iii. Generation of
considerable internal revenue for government through the payment of exercise
duties, import duties and company taxation.
iv. Provision of
varied social responsibilities
v. Presentation of
good public image both in Nigeria and overseas
1.2 STATEMENT OF
THE PROBLEM
Performance appraisal which
is one of the tool used by Nigeria Bottling Company Plc (NBC) have some
draw back which if not properly handled could destroy an organisation
i. Worker
who are not rewarded by the management tends to
team up which
can lead to unionism
ii. Rater
biases: Some employee are appraised based on sentiment, cultural differences,
sex etc
iii.
Insufficient knowledge of the appraise: superior are required to conduct
the appraisal because of their hierarchical position.
iv. Error of
central tendency: This is talking about placing every employee on average
performance rather than appraising them on their contribution or performances.
v. Error of
personal prejudice: This is talking about appraising employee using the past
problem the worker might have with he supervisor to judge the present
performance of the person (Grudge).
1.3 RESEARCH
QUESTION
From the fore-going, it is clear that employee performance
can be said to be control (Larry) of performance appraisal techniques.
On the basis of the following hypothesis have been advanced
to address the issues raised in the statement of the problem in order to verify
the objectives of the study
Below are the hypothesis:
Ho: Performance
appraisal techniques do not provide formal management procedure used in the
evaluation of work performance in the organisation.
Hi: Performance
appraisal techniques provide formal management procedure used in the evaluation
of work performance in the organisation.
1.4
OBJECTIVES OF THE STUDY
The objective of the study include:
i. To
examined the impact of performance appraisal in the life of employee.
ii. To
identify employee strength and weaknesses
iii. To
identify training and developmental needs.
iv. To provide
viable information for succession planning.
v. To provide
a bases for rewarding employee in relations to their contribution to the
organisation.
vi. To use as
an impetus for the employee input
1.5
SCOPE OF THE STUDY
This study is concerned about assessing performance appraisal
techniques in Nigeria Bottling Company Plc in Kaduna state.
The researcher has related the study only to the areas that
are related to the topic such areas are: performance appraisal, Techniques for
performance appraisal etc.
1.6
LIMITATION OF THE RESEARCH
The short comings of questionnaire are as follows:
Attitude of the respondents; the inapproachable attitude of
some senior employees of the organisation to the researcher may be a problem to
the toughness of the research.
Limited finance has also contributed the researchers’
inability to purchase most of the materials needed for the project
Time: Due the time constraints, this study is based on
company which was not a true representation of the whole organisations.
The study is also limited to the assessment of performance
appraisal techniques in organisation.
1.7 DEFINITION OF
TERMS
i. Appraisal: To
make a judgment of the value, performance or nature of something
ii. Techniques:
This is the particular way of doing something
iii. Organisation:
An enterprises established by a person or group of individuals, government in
order to provide goods and services for the satisfaction of human needs
iv. Performance
Appraisal techniques: It is the way or particular way that organisation used in
appraising their workers inform of saying thank you.
v. Management: A
systematic process of planning, organizing, directing, coordinating and
controlling of others to achieve organisational goal and objectives.
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